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Template Go, Version 1, 01.07.2014 / ModuleVersion 1.0
Customer Service & Assistance
Gigaset S850A GO / LUG GR en / A31008-M2625-T101-1-8U19 / appendix_legal_GO.fm / 6/4/15
Appendix
Customer Service & Assistance
Step by step towards your solution with Gigaset Customer Care
www.gigaset.com/service
Visit our Customer Care pages:
www.gigaset.com/service
Here you will find:
Frequently asked questions
Free software and user manual downloads
Compatibility checks
Contact our Customer Care staff:
Couldn't find a solution in the FAQs section?
We are happy to help...
... by eMail: www.gigaset.com/contact
... by telephone:
Service Greece +30 2111 98 1778
(0.026 € per minute from the Greek phone network. For calls from mobile phone networks, other
pr
ices may apply.)
Please have your proof of purchase ready when calling.
Please note that if the Gigaset product is not sold by authorised dealers in the national territory the product
ma
y not be fully compatible with the national telephone network. It is clearly specified on the box near the CE
mark for which country/countries the equipment has been developed. If the equipment is used in a manner
inconsistent with this advice or with the instructions of the manual and on the product itself, this may have
implications on the conditions for warranty or guarantee claims (repair or exchange of product).
In order to make use of the warranty, the product purchaser is asked to submit a receipt which proves the date
of p
urchase (date from which the warranty period starts) and the type of goods that have been purchased.
For questions about DSL and VoIP access, please contact the respective service provider.
Questions and answers
Possible solutions are available online at www.gigaset.com/faq
Troubleshooting
The phone is not ready for use after initial set-up.
The one-off initialisation phase may take up to 10 minutes.
The display is blank.
The handset is not activated. Press and hold
The battery is empty. Charge the battery or replace it ( p. 13)
"No Base" flashes on the display.
The handset is outside the range of the base station. Move the handset closer to the base station
The base is not activated. Check the base station power adapter
The base station's range is reduced because Maximum Range is deactivated.
¥ Activate Maximum Range ( p. 59) or reduce the distance between the handset and base station
"Please register handset" flashes on the display.
The handset has not yet been registered or was de-registered due to the registration of an additional hand-
set (more than 6 DECT registrations). Re-register the handset ( p. 79)
114


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