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Template Module, Version 2.1, 11.08.2020 / Template Basiseinstellungen: Version 3.1 - 07.07.2020
Diagnostics and troubleshooting
Gigaset N870 IP PRO / Admin IE-UK-International en / A31008-XXXXX-XXXX-X-XX / diagnostics.fm / 8/10/21
112
For the MAC address column only the following condition is allowed: = MAC address
The MAC address must be in the following format: aabbccddeeff (without colons)
Deleting the filter: Click on Clear
Examples:
Only base stations with more than 20 busy situations should be displayed in the table. This could
be achieved by the following filter settings.
Only base stations with less than 5 call interruptions should be displayed in the table. This could
be achieved by the following filter settings.
Displaying/ hiding columns
Click on the View option menu on the right Select the columns you want to be displayed
in the table ( / = displayed/hidden).
Names of columns which cannot be hidden are greyed out.
Incidents
The page contains information on incidents concerning system operation.
Status Statistics Incidents
Actions
Downloading detailed information to a file
To get detailed information about the circumstances causing the error, you can download the
incident information to a file. If required, you can pass it to the responsible service personnel.
Mark the check box next to one or more incidents you want to download or next to
Timestamp, if you want to download all incidents.
Click on Download and select the desired file location for the log files in the file system . . . for
each selected incident a log file is created. All log files are taken into a tar file.
It is available in the Integrator user interface for both the user role admin and user. The user is
not allowed to delete entries.
Timestamp Date and time of the incident
DECT Manager DECT manager affected
Incident Type e.g. Crash, Reboot, Reset
Severity Degree of severity: Critical, High, Medium, Low, Info
Info Detailed information, e.g., the component producing the incident
Busy Filter Clear>20
Call drops Filter Clear<5
112


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