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en Simple troubleshooting
The brewing unit cannot be inserted. Brewing unit in the wrong posi-
tion.
Insert the brewing unit as described in the
instructions. ~ "Cleaning the brewing
unit" on page 27
Brewing unit is locked. Unlock brewing unit. ~ "Cleaning the
brewing unit" on page 27
The protective cover of the brewing unit
cannot be properly attached.
Brewing unit is not locked. Lock the brewing unit.~ "Cleaning the
brewing unit" on page 27
There is water under the drip tray. This is from condensation. Do not insert the drip tray without the cover.
Display screen "Milk container con-
nected?" despite milk container being
connected.
Container is outside the range of
the sensor.
Position the container at the right-hand edge
Material, e.g. milk carton, is not
detected.
Confirm the display query with "Yes" or use the
supplied milk container.
No milk dispensed despite milk con-
tainer being filled.
The milk tube is not inserted deep
enough in the milk container.
Insert the milk tube down to the bottom of the
milk container.
The milk container is empty but no mes-
sage is displayed.
The shelf (scales) for the milk con-
tainer is soiled.
Remove shelf.Clean the shelf and the area
underneath thoroughly.
Display screen "Overvoltage or under-
voltage".
Voltage too high or too low. Contact electricity provider or network opera-
tor. Have the power supply checked by an
expert.
Display screen "Let appliance cool
down".
Appliance is too hot. Switch off appliance for 30 minutes.
Display screen "Error: E0510". The appliance has encountered
an error.
Proceed according to the display screen.
Display screen "Fill bean container". The
appliance is not grinding the coffee
beans despite the bean container being
full.
Beans are not falling into the
grinding unit (beans that are too
oily may stick to the bean con-
tainer).
Gently tap the bean container. Possibly
change the type of coffee. When the bean con-
tainer is empty, wipe it with a dry cloth.
Display screen "Remove brewing unit
and clean by hand".
Brewing unit soiled. Clean the brewing unit.
Too much ground coffee in the
brewing unit.
Clean the brewing unit.Add no more than two
level measuring spoons of ground coffee.
The brewing unit mechanism is
stiff.
Clean the brewing unit. ~ "Cleaning the
brewing unit" on page 27
Display screen "Refill with still water or
remove filter".
Water tank wrongly inserted. Insert water tank correctly.
Carbonated water in the water
tank.
Fill the water tank with fresh tap water.
Float is stuck in the water tank. Remove the tank and clean thoroughly.
New water filter not rinsed
according to instructions, or
water filter spent or defective.
Rinse the water filter according to the instruc-
tions and then switch on, or use a new water fil-
ter.
Air in the water filter. Immerse the water filter in water until no more
air bubbles escape, then insert the filter again.
Display screen "Clean trays and replace"
despite drip tray being emptied.
Drip tray is soiled and wet. Clean and dry the drip tray thoroughly.
Emptying is not detected when
the appliance is switched off.
Remove and reinsert the drip tray when the
appliance is switched on.
Display screen "Insert trays" despite drip
tray being inserted.
Inside of appliance (tray holder) is
soiled.
Clean the inside.
The coffee residue container is
not fully inserted.
Insert the coffee residue container fully.
Display screen indicates that descaling
is necessary, is displayed frequently.
The water is too hard. Insert water filter and activate according to the
instructions.~ "Water filter" on page 11
Water dripped onto the inner floor of the
appliance when the drip tray was
removed.
Drip tray was removed too soon. Wait a few seconds after the last drink was dis-
pensed before removing the drip tray.
Display screen "Switch off appliance" Appliance is too warm. Allow the appliance to cool down.
Brewing unit soiled. Clean the brewing unit.
Problem Cause Solution
32


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