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Simple troubleshooting en
Simple troubleshooting
Simple troubleshooti ng
Problem Cause Solution
The personally selected capacity is not
reached. Coffee dispensing slows to a
trickle or stops completely.
The grinding level is too fine. The
ground coffee is too fine.
Adjust the grinding level to a coarser set-
ting.Use coarser ground coffee.
Heavy build-up of limescale in the
appliance.
Descale the appliance as described in the
instructions. ~ "Service programmes"
on page 28
The brewing unit is soiled. Clean the brewing unit. ~ "Cleaning the
brewing unit" on page 27
The hot water is milky or tastes of milk or
coffee.
The milk hose has not been
removed.
Remove the milk hose from the milk container.
Milk or coffee residue in the bev-
erage dispenser.
Clean the beverage dispenser.
The coffee has no crema. Unsuitable type of coffee. Use a type of coffee with a higher proportion
of robusta beans.
The beans are no longer freshly
roasted.
Use fresh beans.
The grinding level is not suitable
for the coffee beans.
Set a finer grinding level.
The coffee is too "acidic". The grinding level is too coarse.
The ground coffee is too coarse.
Adjust the grinding level to a finer setting.Use
finer ground coffee.
Unsuitable type of coffee. Change the type of coffee.
The coffee is too bitter. The grinding level is too fine. The
ground coffee is too fine.
Adjust the grinding level to a coarser set-
ting.Use coarser ground coffee.
Unsuitable type of coffee. Change the type of coffee.
The coffee tastes burnt. The brewing temperature is too
high.
Reduce the temperature. ~ "Preparing
beverages" on page 13
The grinding level is too fine. The
ground coffee is too fine.
Adjust the grinding level to a coarser set-
ting.Use coarser ground coffee.
Unsuitable type of coffee. Change the type of coffee.
The coffee is too weak. Coffee strength selected is too
weak.
Use stronger coffee. ~ "Preparing
beverages" on page 13
Ground coffee drawer blocked
with ground coffee.
Remove the ground coffee drawer, clean and
dry it thoroughly.
The quality of the milk foam varies. The quality of the milk froth
depends on the type of milk or the
plant-based alternative used.
Optimise the result by selecting your milk or
plant-based alternative as appropriate.
The ground coffee gets stuck in the
ground coffee drawer.
The ground coffee is sticking
together.
Do not compact the ground coffee in the
ground coffee drawer.
The ground coffee drawer is
damp.
Remove the ground coffee drawer, clean and
dry it thoroughly.
The water filter does not stay in position
in the water tank.
The water filter is not secured cor-
rectly in place.
Firmly press the water filter straight down into
the tank connection.
The bean container jams when inserted. There are beans in the housing. Remove beans.
The coffee grounds are not compact and
are too wet.
The grinding level is set too fine
or too coarse, or not enough
ground coffee has been used.
Set a coarser or finer grinding level or use
2 level measuring spoons of ground coffee.
The grinding level adjustment is stiff. Too many beans in the grinding
unit.
Dispense a beverage made from coffee beans.
Only make any subsequent changes to the
grinding level in smaller steps.
31


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