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Troubleshooting
Problems and Solutions
Connections/Miscellaneous
Connections/Miscellaneous
For additional information on troubleshooting wireless connections, visit:
http://digital-cameras.support.fujifilm.com/app?pid=x
Problem
Problem
Solution
Solution
Problem connecting or
Problem connecting or
uploading pictures to
uploading pictures to
smartphone.
smartphone.
The smartphone is too far away
The smartphone is too far away
: Move the devices closer.
: Move the devices closer.
Nearby devices are causing radio interference
Nearby devices are causing radio interference
: Move the camera and smartphone away from microwave ovens or
: Move the camera and smartphone away from microwave ovens or
cordless phones.
cordless phones.
Cannot upload images.
Cannot upload images.
The smartphone is connected to another device
The smartphone is connected to another device
: The smartphone and camera can connect to only one device at a
: The smartphone and camera can connect to only one device at a
time. End the connection and try again.
time. End the connection and try again.
There are several smartphones in the vicinity
There are several smartphones in the vicinity
: Try connecting again. The presence of multiple smartphones can
: Try connecting again. The presence of multiple smartphones can
make connection diffi cult.
make connection diffi cult.
The image was created on another device
The image was created on another device
: The camera may not be able to upload images created on other devices.
: The camera may not be able to upload images created on other devices.
The image is a movie
The image is a movie
: Uploading movies takes some time. Movies intended for display on a smartphone or tablet
: Uploading movies takes some time. Movies intended for display on a smartphone or tablet
should be recorded at a frame size of 1280 × 720 (HD) or smaller. For information on viewing the pictures on the
should be recorded at a frame size of 1280 × 720 (HD) or smaller. For information on viewing the pictures on the
camera, visit:
camera, visit:
http://app.fujifilm-dsc.com/en/camera_remote/
http://app.fujifilm-dsc.com/en/camera_remote/
Smartphone will not
Smartphone will not
display pictures.
display pictures.
Select
Select
ON
ON
for
for
r
r
CONNECTION SETTING
CONNECTION SETTING
>
>
WIRELESS SETTING
WIRELESS SETTING
>
>
RESIZE IMAGE FOR SMARTPHONE
RESIZE IMAGE FOR SMARTPHONE
H
H
. Selecting
. Selecting
OFF
OFF
increases upload times for larger images; in addition, some phones may not display images
increases upload times for larger images; in addition, some phones may not display images
over a certain size.
over a certain size.
No picture or sound on TV.
No picture or sound on TV.
The camera is not properly connected
The camera is not properly connected
: Connect the camera properly (
: Connect the camera properly (
P
P
117
). Note that once the camera is con-
). Note that once the camera is con-
nected, pictures will be displayed on the TV instead of in the camera monitor.
nected, pictures will be displayed on the TV instead of in the camera monitor.
Input on the television is set to “TV”
Input on the television is set to “TV”
: Set input to “HDMI”.
: Set input to “HDMI”.
The volume on the TV is too low
The volume on the TV is too low
: Use the controls on the television to adjust the volume.
: Use the controls on the television to adjust the volume.
The computer does not
The computer does not
recognize the camera.
recognize the camera.
Be sure the camera and computer are correctly connected (
Be sure the camera and computer are correctly connected (
P
P
111
).
).
143


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