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Troubleshooting
Problems and Solutions
Problem
Problem
Solution
Solution
No face is detected.
No face is detected.
The subjects face is obscured by sunglasses, a hat, long hair, or other objects
The subjects face is obscured by sunglasses, a hat, long hair, or other objects
: Remove the obstructions.
: Remove the obstructions.
The subjects face occupies only a small area of the frame
The subjects face occupies only a small area of the frame
: Change the composition so that the subjects face oc-
: Change the composition so that the subject’s face oc-
cupies a larger area of the frame (
cupies a larger area of the frame (
P
P
59).
59).
The subjects head is tilted or horizontal
The subjects head is tilted or horizontal
: Ask the subject to hold their head straight.
: Ask the subject to hold their head straight.
The camera is tilted
The camera is tilted
: Keep the camera level (
: Keep the camera level (
P
P
29).
29).
The subjects face is poorly lit
The subjects face is poorly lit
: Shoot in bright light.
: Shoot in bright light.
Wrong subject is selected.
Wrong subject is selected.
The selected subject is closer to the center of the frame than the main subject. Recompose the picture or turn face
The selected subject is closer to the center of the frame than the main subject. Recompose the picture or turn face
detection off and frame the picture using focus lock (
detection off and frame the picture using focus lock (
P
P
59).
59).
The  ash does not  re.
The  ash does not  re.
The  ash cannot be used at current settings
The  ash cannot be used at current settings
: See the list of the settings that can be used with the fl ash (
: See the list of the settings that can be used with the fl ash (
P
P
140).
140).
The  ash is lowered
The  ash is lowered
: Raise the fl ash (
: Raise the fl ash (
P
P
74).
74).
The battery is exhausted
The battery is exhausted
: Charge the battery (
: Charge the battery (
P
P
18) or insert a fully-charged spare battery (
18) or insert a fully-charged spare battery (
P
P
14).
14).
The camera is in bracketing or continuous mode
The camera is in bracketing or continuous mode
: Select single frame mode (
: Select single frame mode (
P
P
63).
63).
OFF
OFF
is selected for
is selected for
o
o
SOUND & FLASH
SOUND & FLASH
: Select
: Select
ON
ON
(
(
P
P
98).
98).
Some  ash modes are not
Some  ash modes are not
available.
available.
OFF
OFF
is selected for
is selected for
o
o
SOUND & FLASH
SOUND & FLASH
: Select
: Select
ON
ON
(
(
P
P
98).
98).
The  ash does not fully
The  ash does not fully
light the subject.
light the subject.
The subject is not in range of the  ash
The subject is not in range of the  ash
: Position the subject in range of the fl ash (
: Position the subject in range of the fl ash (
P
P
136).
136).
The  ash window is obstructed
The  ash window is obstructed
: Hold the camera correctly (
: Hold the camera correctly (
P
P
29).
29).
Shutter speed is faster than
Shutter speed is faster than
/
/

s
s
: Choose a slower shutter speed (
: Choose a slower shutter speed (
P
P
51, 53, 75).
51, 53, 75).
Pictures are blurred.
Pictures are blurred.
The lens is dirty
The lens is dirty
: Clean the lens (
: Clean the lens (
P
P
xi).
xi).
The lens is blocked
The lens is blocked
: Keep objects away from the lens.
: Keep objects away from the lens.
s
s
is displayed during shooting and the focus frame is displayed in red
is displayed during shooting and the focus frame is displayed in red
: Check focus before shooting (
: Check focus before shooting (
P
P
29).
29).
Pictures are mottled.
Pictures are mottled.
Shutter speed is slow and the ambient temperature is high
Shutter speed is slow and the ambient temperature is high
: This is normal and does not indicate a malfunction.
: This is normal and does not indicate a malfunction.
The camera has been used continuously at high temperatures or a temperature warning is displayed
The camera has been used continuously at high temperatures or a temperature warning is displayed
: Turn the cam-
: Turn the cam-
era off and wait for it to cool down.
era off and wait for it to cool down.
141


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