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Friedland GlobalGuard Home Alarm System Manual

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29
9 Troubleshooting
Problem
Solution
The first two indicators on the IP
gateway remain orange and do
not stabilise to green.
Make sure that the Internet connection is active and not restricted.
Make sure that the control panel is on.
Make sure that the IP gateway is within operating range of the control panel. The RF
indicator on the IP gateway will remain orange if the IP gateway is not within operating
range of the control panel.
The control panel does not work.
The power indicator is off or
flashes.
Mains power failure: Check whether other electrical circuits are operable.
Make sure that the power adaptor is connected to the control panel.
Make sure that the power adaptor is connected to the wall socket (and the wall socket
is switched on).
The event log indicator on the
control panel flashes.
Read the event message.
Check whether the available remote controls have a low-battery condition. If necessary,
replace the batteries.
Check whether the available remote keypads have a low-battery condition. If necessary,
replace the batteries.
Check whether the available door/window contact detectors have a low-battery
condition. If necessary, replace the batteries.
Check whether the available PIR movement detectors have a low-battery condition. If
necessary, replace the batteries.
The control panel does not
accept the 4-digit PIN code
(User).
Enter the correct 4-digit PIN code (User).
Do not wait for more than 5 seconds between pressing the digit buttons.
Reset to factory defaults and reprogram the system.
A detection zone is triggered, but
no alarm sounds.
The entry/exit delay is not yet expired.
The alarm time has expired and the system has reset.
The alarm time has been programmed to “NO ALARM”.
The siren and the indicators are
operating, but no alarm sounds.
Make sure that the siren is mounted to the wall correctly and the tamper switch is fully
pressed.
The siren does not respond to the
control panel.
Enter the correct 4-digit PIN code (User).
Make sure that the ID code of the siren is learned by the control panel.
Make sure that DIP switch 5 of the siren is set to “SIREN”.
Make sure that the siren is installed within effective radio range of the control panel and
away from metal objects.
Make sure that the siren is set to “SERVICE MODE OFF”.
The rechargeable main battery of the siren is discharged:
1. Clean the solar panel.
2. Replace the battery if it is at the end of its useful life. If necessary, first charge the
battery for 4 hours.
A full alarm sounds while the
system has not been triggered by
an intruder or is disarmed.
Tamper switch activation
1. Make sure that battery covers of all security detectors are installed correctly.
2. Make sure that the siren is mounted to the wall correctly and the tamper switch is
fully pressed.
The personal attack alarm has been operated from the control panel or from a remote
control.
The anti-jamming detection circuit has been operated.
The indicator on the remote
control is off or dim when the
remote control is operated.
Make sure that the battery is installed with correct polarity.
Make sure that the battery holder connections make good contact with the battery.
Low battery. Replace the battery.
The PIR movement detector gives
a false alarm.
Do not install the detector near in direct sunlight or near heat sources.
Do not install the detector in humid surroundings.
The sensitivity of the detector is too high. Set switch SW3 of the detector to “LOW”.
The indicator on the PIR
movement detector flashes on
detection of movement.
The detector is still in walk-test mode for fixed 5 minutes after the PCB button has been
activated.
Low battery. Replace the battery.
… 29 …


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