Warranty
Valid in the Federal Republic of Germany.
We provide a warranty for the appliance subject to the following conditions:
1. The Customer's main place of residence is in Germany and the appliance was
bought from a dealer located in Germany.
2. We undertake to repair the appliance free of charge, including free shipping, if it
becomes defective due to a material or assembly error within 24 months (within 12
months if used commercially or used for self-employed professional purposes) and
if notification of the defect is given within the warranty period.
A pre-condition of our warranty is that the appliance always treated properly. The
warranty terms start on the date of purchase.
3. Parts subject to natural wear (e.g. drive belts, chargeable batteries, brushes, filters)
do not fall under the terms of the warranty.
4. The warranty will lapse if the appliance is modified or repaired by persons we have
not authorised. Also, no third party spare parts or accessories may be used.
5. The main focus of the warranty is on performing repairs or exchanging defective
parts. Repairs on site can only be demanded for large stationary appliances. When
making a warranty claim, the invoice or purchase receipt from the dealer stating the
date of purchase must be presented.
6. If the repair fails and the damage or defect cannot be rectified even after a second
attempt, the appliance will be replaced with one of the same value. If neither repair
nor replacement is possible, the customer is entitled to return the appliance and
demand reimbursement of the purchase price. In the event that the appliance is
exchanged or the purchase price reimbursed, a usage fee may be raised for the
period that the appliance was in use.
7. Warranty work does not extend the warranty period or mark the start of a new war-
ranty period. The warranty term for installed spare parts ends at the same time as
the warranty period for the whole appliance.
8. The contractual and/or statutory regulations relating to the correction of faults is not
affected by the provisions of the warranty.
Valid from 1st April 2008
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