Power supply interruptedCheck the LED at the ignition switch is lighting when pressed. Check cord is connected & turned on. Check power is being supplied to
appliance (power outage or tripped circuit breaker). Check that retractable power cord has not been pulled out too far (it can interrupt
the internal power connection).
Poor type of solid fuel usedFuel may be wrong size (parts too large). Break up larger parts so they can ignite easier. Purchase a dierent type of charcoal and try. We
recommend using 100% natural lump charcoal in this appliance (see hestonbyeverdure.com.au/hestonbyeverdure.com.nz).
Solid fuel is dampSolid fuels can become damp over time, which retards ignition. Store in a dryer place & repurchase fresh solid fuel.
Solid fuel incorrectly distributed in charcoal
chamber
Follow the instructions on placing the solid fuel in the charcoal chamber. If charcoal has compacted down tight, remove some solid fuel
so air can ow freely through and assist in ignition. If too little fuel is used, the heat and ignition may not pass as fast between separate
pieces.
Timer or element not workingRemove fuel and check LED on ignition switch is lighting up when pressed. Check for heat from the element (without fuel this should run
for 7 minutes before turning o) with a hand at a safe distance. If not running, contact your nearest Service Centre.
Internal components not aligned correctlyCheck element heat shield, support bracket and element are correctly positioned. Check charcoal chamber correctly allocated in lower
tabs. Check charcoal grid is correctly allocated in charcoal chamber.
Barbeque not cleanedCheck ash has not collected inside the element bowl or heatshield, or blocked the charcoal grid
Weather conditions & ambient temperatureCold, windy and wet conditions will aect the ignition and combustion process. Move barbeque to a more suitable location.
TROUBLESHOOTING
Solid fuel is not igniting or taking longer than expected to ignite:
Rotisserie system not working:
Power supply interruptedCheck the LED at the rotisserie switch is lighting when pressed. Check cord is connected & turned on. Check power is being supplied
to appliance (power outage or tripped circuit breaker). Check that retractable power cord has not been pulled out too far (it can
interrupt the internal power connection).
Rotisserie rod not seated in motor correctlyRemove rod from poles and check motor socket is rotating. Place rod in motor and check handle end is correctly allocated in the slot of
the left hand pole.
Rotisserie overloadedCheck rod rotates without food, and then with food. Remove some of the food from the rotisserie and try again
Rotisserie motor has jammedMotor or internal parts have seized. Contact your nearest Service Centre.
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