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Problem Possible cause Possible resolution
The Genius LED ashes red.
The monitor had a working
Internet connection and the
connection was lost.
Restart the Wi-Fi Connect or
Genius by unplugging the
RJ10 cable and plugging it
back in.
For a Wi-Fi connection: If
restarting does not solve
the issue, press the reset
button of the Wi-Fi Connect
or Genius for approximately
10 seconds until the LED
is yellow. In the
Smappee
Energy Monitor app
select
Settings – Your Smappee
Monitors – Smart Charging
– Innity components –
Smappee Genius - Change
your Wi-Fi settings and follow
the steps.
For an Ethernet connection: If
restarting does not solve the
issue, check if the Ethernet
cable provides a working
internet connection. Plug in
the Ethernet cable rmly in
the Wi-Fi Connect or Genius.
The Genius LED is blue.
The Genius is starting. Wait for 5 minutes.
The Genius is unable to start. Restart the Wi-Fi Connect or
Genius by unplugging the
RJ10 cable and plugging
it back in, and waiting 5
minutes. If the problem
persists, contact support.
The Genius LED ashes
blue after startup with an
Ethernet connection.
The Ethernet cable is not
connected correctly.
Check the Ethernet cable
connection and restart the
Wi-Fi Connect or Genius by
unplugging the RJ10 cable
and plugging it back in.
31


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