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Problems Solutions
You cannot control
RoboVac with the
Google Assistant.
• Check if there are any Internet connection problems.
• Check if you have installed the Google Home app onto
your smart device and initiated the “EufyHome” action
in the Google Home app. For details, refer to the “Smart
Integrations” page in the EufyHome App.
• Check if you are using the proper commands when
talking to the Google Assistant. When making your
request, first say the wake words “Ok Google”.
• Repeat your question. Speak clearly to the Google
Assistant.
Voice Alert
When an error or issue occurs, the red indicator on RoboVac will flash and you will
hear a specific voice prompt. Follow the voice prompt to solve the problem.
Voice Prompt Cause and Solution
Error 1: Front Bumper Stuck
Front bumper is stuck. Tap it repeatedly to remove any
dust;
if not, then move the device to a new position and try
again.
Error 2: Wheel Stuck
Wheel may be stuck or trapped. Clear any obstacles
in the surrounding area and check the wheel for any
trapped dust. Move the device to a new position and
try again.
Error 3: Side Brush Stuck Side brush may be stuck. Please clean it and try again.
Error 5: Device Stuck or
Trapped
Device is trapped. Clear any obstacles in the
surrounding area and try again.
Error 6: Device Stuck or
Trapped
Device may be suspended in air. Move it to a new
position close to the original position and try again. If
the device is still unable to start, clean the edge sensor
and try again.
Error 7: Wheel Stuck
Hanging
Wheels may be suspended in air. Move the device to
a flat surface and a new position close to the original
position then try again.
Error 8: Low Battery,
Shutting Down
Low Battery; system will shut down. Charge the device
and try again.
Voice Prompt Cause and Solution
Error S1: Battery Error
- Open the battery compartment and check whether
the battery is connected and restart the device
- Battery Temperature may be too high or low; wait
until the battery falls to normal temperatures before
usage (0 °C ~ 40 °C / 32 °F to 104 °F)
- If the issue persists, contact customer support for
help
Error S2: Wheel Module
Error
- Check whether the wheels are stuck or dust is
trapped inside before restarting the device
- If the issue persists, contact customer support for
help
Error S3: Side Brush Error
- Check whether the side brush is stuck in an unknown
object before restarting the device
- If the issue persists, contact customer support for
help
Error S4: Suction Fan Error
- Check whether the fan blades are stuck in an
unknown object before restarting the device
- Clean the dust bin and filter before restarting the
device
- If the issue persists, contact customer support for
help
Error 4 is not mentioned as it does not apply to this model.
Wi-Fi Connection
Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following
requirements.
Wi-Fi Setup Requirements
• RoboVac:
- RoboVac is fully charged and the main power switch on the bottom of RoboVac is
turned on.
- Wi-Fi status light slowly flashes blue.
• Wi-Fi Network:
- Use the correct password for your network.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
22


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