Manual Eufy Smart Lock with Wi-Fi Bridge (page 7 of 14) (English)

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are trademarks of Anker Innovations Limited, registered in the United States and other

countries. All other trademarks are the property of their respective owners.

51005002636 V02

USER MANUAL

Smart Lock

TABLE OF

CONTENTS

What's Included 01 17 Basic Operations

Product Overview 02 19 Specications

How the System Works

(Optional) 03 20 Troubleshooting

Setting up the System 04 21 Important Safety Instructions

Installing the Smart Lock 06 21 Notice

Setting up the Smart Lock 13 24 Customer Service

01 English English 02

PRODUCT OVERVIEW

Front View

Micro USB Port

LED Indicator

Numeric Buttons

Cylinder

Rear View

Battery Cover

Setup Button

Thumbturn

Screw Hole

QR Code Serial Number

WHAT'S INCLUDED

For Smart Lock Installation

Wi-Fi Bridge (Optional)

Note: Power connector may vary in different regions.

03 English English 04

SETTING UP THE SYSTEM

Download the App and Set up the System

Download the eufy Security app from the App Store (iOS devices running version

10.2 and later versions) or Google Play (Android devices running version 5.0 and later

versions).

battery cover and scan the QR code on the back of the device to view the Smart Lock

installation video.

Note: The Smart Lock is embedded with an encryption chip. Bluetooth data is all

encrypted, so user information is secure and cannot be accessed by others.

Prepare Door for Installation

1. Make sure that the following criteria are met so that the Smart Lock can be installed

properly:

① Check the door status. Make sure the doorframe is aligned with the door.

② There are no obstructions stuck in the doorframe.

③ Leave enough space for the deadbolt to extend into the doorframe when the

door is locked.

2. Check your door / frame dimensions to make sure that they t the following

measurements:

• The cross bore diameter (2 '' / 54 mm or 1½'' / 38 mm)

HOW THE SYSTEM WORKS

(OPTIONAL)

How the System Works (Optional)

If you want to connect Smart Lock to the Internet, a Wi-Fi Bridge (optional) is required.

Otherwise, skip this chapter.

The Smart Lock system includes 2 parts:

• Smart Lock installed on your door

• The Wi-Fi Bridge placed inside your house

Smart Lock works with Wi-Fi Bridge (optional). The Wi-Fi Bridge is connected to the

home router via Wi-Fi. When Smart Lock is connected to the Wi-Fi Bridge successfully,

you can check the status of your Smart Lock and lock or unlock the door on your phone

anytime, anywhere.

05 English English 06

INSTALLING THE SMART LOCK

Step 1: Install the Deadbolt

To install the deadbolt:

1. Measure your door’s backset dimension: whether it is 2¾'' / 70 mm or 2 '' / 60 mm.

2. If your door’s backset dimension is 2 '' / 60 mm, use the provided deadbolt to install.

If your door’s backset is 2¾'' / 70 mm, turn the faceplate 180° and pull to extend

simultaneously until the deadbolt locks in position as the illustration shows below.

2-3/8 2-3/4

180°

3. Insert the deadbolt into the doorframe and make sure the word “TOP” faces up as

indicated on the deadbolt.

4. Screw into the doorframe with a screwdriver (not provided).

What is required: Deadbolt, Deadbolt Screws, Screwdriver (not provided)

Deadbolt Deadbolt Screws Screwdriver

• Backset (2 '' / 60 mm or 2¾'' / 70 mm)

• Diameter of the door hole (1'' / 25 mm)

• Door thickness (1 '' / 35 mm - 2 '' / 55 mm)

Cross bore

diameter

2 ⅛" or 54mm

Cross bore

diameter

1 ½" or 38 mm

Backset

2⅜" / 60 mm or

2¾" / 70 mm

Door hole

diameter

1" or 25 mm

1⅜" / 35 mm -

2 ⅛" / 55 mm

Door thickness

3. If you have an existing lock, remove it, including the bolt.

07 English English 08

Screwdriver Reinforcement

Screws

Note: This step is only necessary if you want to maintain BHMA Grade 2 security, or

you can install strike plate directly.

Step 2: Install the Strike Plate

If you have an existing strike plate installed, skip this step.

To install the strike plate:

1. Align the strike plate with the center hole of the deadbolt.

2. Secure the strike plate with strike screws. Make sure the plate is placed in the correct

direction.

To enhance the security, you need to rst install the strike reinforcer.

Attach the strike reinforcer on the doorframe and tighten the reinforcement screws with

a screwdriver (not provided).

What is required: Strike Plate, Strike Screws, Strike Reinforcer (optional),

Reinforcement Screws (optional), Screwdriver (not provided)

Strike Plate Strike Screws Strike Reinforcer

(optional)

09 English English 10

Step 4: Install the Mounting Plate

1. Route the cable through the mounting plate.

2. Fix the mounting plate onto the interior doorframe using the mounting plate screws.

Make sure the screws go through the holes of the deadbolt and the mounting plate,

and lock into place.

• Option A: If the mounting plate ts perfectly with the door, go to Step 5.

• Option B: If the mounting plate is not fastened tightly to the door, use an

additional screw.

What is required: Mounting Plate, Mounting Plate Screws, Deadbolt Screw / Strike

Screw, Screwdriver (not provided)

Deadbolt Screw /

Strike Screw

Mounting Plate Screwdriver

Mounting Plate

Screws

1 2

Step 3: Install the Exterior Assembly

To install the exterior assembly into the doorframe:

1. Measure your cross bore dimension and determine the installation steps accordingly.

• If the diameter of your cross bore is 2 '' / 54 mm, use the provided spacer to

assist in installing the exterior assembly.

• If you have a 1½'' / 38 mm crossbore, remove the spacer.

2. Route the cable connected on the exterior assembly under the deadbolt.

3. Align the tailpiece with the center hole of the deadbolt, and insert it into the center

hole.

What is required: Exterior Assembly

2 3

11 English English 12

54 6

Step 6: Install Batteries

Insert four AA batteries into the battery compartment matching the polarity (+/-)

indicated.

You are all set! Follow the in-app instructions to set up the Smart Lock.

Note: Do not close the battery cover. This is to make sure you can scan the QR

code in order to access information about Smart Lock, as well as easily access

the Setup button.

Step 5: Install the Interior Assembly

To install the Interior Assembly:

1. Remove the battery cover.

2. Match the wire connector from the circuit board with the one from the interior

assembly as illustrated. The wire connector can only be plugged into the socket in one

way. Make sure you match the dot on the connector with the pin on the circuit board

correctly.

3. Align the tailpiece with the key cylinder.

4. Secure the provided screws into the interior assembly.

5. Turn the thumbturn to check whether the deadbolt is retracted. If the deadbolt does

not work smoothly, adjust the screws and install the mounting plate again.

6. Use the plug to cover the screw hole at the bottom of the Smart Lock.

What is required: Interior Assembly, Interior Assembly Screws, Screwdriver (not

provided)

Screwdriver

Interior Assembly Interior Assembly

Screws

12 3

13 English English 14

SETTING UP THE SMART LOCK

Pair Your Phone with Smart Lock

Note: The lock will not lock automatically before the setup has completed. To avoid

being locked outside, pair your phone with the Smart Lock and set an access

code for unlocking the door.

To pair your phone with the Smart Lock:

1. Scan the QR code on the back of the Smart Lock to get Bluetooth information of the

Smart Lock. Follow the on-screen instructions to complete the setup.

2. Pair your phone with the Smart Lock via Bluetooth. Your phone will search for the

Smart Lock’s Bluetooth and then connect.

• Waiting to pair: The LED indicator ashes blue.

• Paired: the LED indicator turns steady blue for 5 seconds.

Note:

• The user that is paired is the only administrator and can authorize other users

to use the lock.

• Press and hold the Setup button again, the lock will return to default settings.

All the settings will be erased and need to be reset. DO NOT press and hold

the button if unnecessary.

Calibrate Smart Lock

After the Smart Lock is successfully paired with your phone, the eufy Security app will

prompt you to calibrate the door lock.

Make sure you close the door before calibrating the Smart Lock. When the door is closed,

the door sensor will record the exact locked position so that the door will automatically

lock if the door is properly closed.

To calibrate the Smart Lock, follow the on-screen instructions to complete the process.

Connect the Wi-Fi Bridge to Smart Lock (Optional)

1. Plug the Wi-Fi Bridge into a power outlet close to Smart Lock. The LED indicator

turns a solid green when the Wi-Fi Bridge is ready for setup. To get the best Bluetooth

signal, it’s recommended that you place the Wi-Fi Bridge and Smart Lock within a

distance of 20 ft / 6m.

2. Afteradding Smart Lock , the eufy Security app will prompt you to connect the Wi-Fi

Bridge to Smart Lock.

①

Tap Add Device and add Wi-Fi Bridge to the device list. Follow the onscreen

instructions to connect the Wi-Fi Bridge to your home Wi-Fi.

② Tap Add Device and add Smart Lock to the device list when the prompt pops up.

Follow the onscreen instructions to connect the Wi-Fi Bridge to Smart Lock.

Note:

• Make sure you’ve installed the Smart Lock correctly.

• Make sure you’ve entered your access code successfully.

15 English English 16

• Successfully calibrated: The button LED turns white for 2 seconds and then off.

The voice prompt “calibration complete” can be heard.

• Fail to calibrate: The button and status LED turn solid red for 2 seconds and then

off. The voice prompt “The deadbolt is stuck. Please return to the installation and

try again.” can be heard.

Note: If the eufy Security app fails to calibrate the lock, check whether the door has

been installed correctly and try again.

Set Access Code

After the lock is calibrated, the eufy Security app will prompt you to name your Smart

Lock and set an access code. Follow the on-screen instructions to complete the process.

The access code should be 4 to 8 characters.

Note: If you do not set the passcode and click “Return”, a message “initialization

unsuccessful” will appear. Click the card to enter the Smart Lock page. The

message “Continue or remove the device” will appear.

Set Scramble Passcode

A scramble passcode is a series of random numbers that you can input to prevent

others from spying on your actual access code. It is ideal for those living in a condo with

neighbors passing by all the time.

To set a scramble passcode, go to Settings on the eufy Security app. The scramble

passcode should be no more than 12 digits in total.

Example

Access Code: 123456

Scramble Passcode Method

1：

2：

3：

1 2 3 4 5 6 X X X X X X

X X X X X X 1 2 3 4 5 6

X X X 1 2 3 4 5 6 X X X

Other Settings

The Smart Lock supports many features that you can congure using the eufy Security

app. The features are listed as follows:

• Add up to 100 users

• Set language: English

• Synchronize time for lock with the time on your phone

• Customize voice volume for the Smart Lock

• Customize the time duration for automatic door-locking. You can set the

countdown duration to be up to 3 minutes.

• Enable or disable sound effect

• Automatically record door opening and locking log

• After 5 consecutive failed attempts to input the access code, access code cannot

be used.

• Check device information

OTA Update (Optional)

If your device requires an OTA update, the app will force you to update OTA. Follow the

onscreen instructions to complete the process. If no OTA update is required, the app will

automatically skip this process and enter “the setup complete” page.

Note:

• When the battery power level is lower than 20%, OTA update is not allowed.

• After OTA is successfully updated, wait for 1 minute and then reboot the

Smart Lock.

17 English English 18

BASIC OPERATIONS

Unlock the Door

You can unlock the door using a valid access code, eufy Security app, or the provided key.

To unlock the door:

Option 1: Use the access code

1. Press any key to wake up the keypad. The keypad will light on.

2. Enter your access code. If the access code is correct, press the button. The door

will unlock. If the access code is wrong, press and enter a new code.

• Valid access code: The button turns solid white for 2 seconds.

• Access code error: The error button blinks red for 2 seconds. A beep will be

heard.

If you fail to unlock the door for 5 consecutive times using the access code, you can also

follow the in-app instructions or use the provided key to unlock the door.

Option 2: Use the eufy Security app

1. Open the eufy Security app. The app will search for Smart Lock Bluetooth and

connect.

2. Follow the on-screen instructions on the eufy Security app to unlock the door.

Option 3: Use the provided key

If you fail to unlock the door after 5 consecutive times using the access code, use the

provided key to unlock the door.

Lock the Door

There are several options to lock the door.

Option 1: Use the access code

1. Press any key to wake up the keypad. The keypad will light on.

2. Enter your access code. If the access code is correct, press the button. The door

will be locked. If the access code is wrong, press and enter a new code.

• Valid access code: The button turns solid white for 2 seconds.

• Access code error: The error button blinks red for 2 seconds. A beep will be heard.

Option 2: Use the eufy Security app

1. Open the eufy Security app. The app will search for Smart Lock Bluetooth and connect.

2. Follow the on-screen instructions on the eufy Security app to lock the door.

Option 3: Use automatic lock

1. On the eufy Security app, set the “Automatic lock” option to On, and set the time

duration for the door to be locked.

2. When the door is closed, the Smart Lock will detect whether the door is locked. If

not, the door will be locked automatically after the time duration you set.

Option 4: One-touch lock

On the eufy Security app, the “one-touch lock” option is set to On by default. To use one-

touch lock:

1. Set the “one-touch lock” option to On.

2. Press and hold the button to lock the door.

19 English English 20

SPECIFICATIONS

Chipset: Realtek lower-power SOC BLE; BT 5.0;

Maximum access code: 100

Hardware encryption: ECC asymmetric encryption chip

Software encryption: AES 128

Waterproof: IPX3 (Exterior Assembly)

Lock material: zinc alloy

Battery: 4 × AA batteries

Battery life: 365 days (if open and close the door for 10 times per day)

Times to unlock and lock: 250,000 times (mechanical)

TROUBLESHOOTING

1. How can I unlock the door if the Smart Lock’s battery runs low?

① Insert a micro USB cable into the micro USB port and use a portable battery to

power the Smart Lock.

② Use the access code to unlock.

2. How to delete the access code?

Open your eufy Security app, and repeat steps mentioned in “Pair Your Phone with the

Smart Lock” to pair. Then you can delete the access code.

3. The Smart Lock ringtone is too loud.

Open the eufy Security app and pair your phone with your Smart Lock. You can set the

ringtone volume on the eufy Security app.

4. Why the Smart Lock’s battery drains so quickly?

• Make sure you use the standard battery.

• Check whether the Smart Lock is installed properly.

• Check whether the Smart Lock can be locked or unlocked smoothly using the

thumbturn; If not, detach and install the Smart Lock again.

• Check whether water spills in the Interior Assembly. Exposure to water will drain

the battery quickly.

• Contact Customer Service for technical support via eufy Security app or email.

For troubleshooting, check the installation video and instructions. Or you can contact

Customer Service staff for technical support via eufy Security app or email.

21 English English 22

IMPORTANT SAFETY INSTRUCTIONS

• DO NOT attempt to install or repair the product without authorization.

• Do not use excessive force or sharp objects to press lock buttons, as this can

damage the product.

• Make sure the door is completely closed when going outside. The manufacturer

does not assume responsibility for any harm caused by your improper closing of

the door.

• Replace batteries when the low battery alarm is heard.

• Change your access code regularly to ensure security.

NOTICE

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following

two conditions: (1) this device may not cause harmful interference, and (2) this device

must accept any interference received, including interference that may cause undesired

operation.

Warning: Changes or modications not expressly approved by the party responsible for

compliance could void the user's authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B

digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference in a residential installation.

This equipment generates uses and can radiate radio frequency energy and, if not installed

and used in accordance with the instructions, may cause harmful interference to radio

communications. However, there is no guarantee that interference will not occur in a

particular installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on, the

user is encouraged to try to correct the interference by one or more of the following

measures: (1) Reorient or relocate the receiving antenna. (2) Increase the separation

between the equipment and receiver. (3) Connect the equipment into an outlet on a

circuit different from that to which the receiver is connected. (4) Consult the dealer or an

experienced radio / TV technician for help.

FCC Radio Frequency Exposure Statement

The device has been evaluated to meet general RF exposure requirements. The device can

be used in xed / mobile exposure condition. The min separation distance is 5mm.

Notice: Shielded cables

All connections to other computing devices must be made using shielded cables to

maintain compliance with FCC regulations.

The following importer is the responsible party.

Company Name: POWER MOBILE LIFE, LLC

Address: 400 108th Ave NE Ste 400, Bellevue, WA 98004-5541

Telephone: 1-800-988-7973

Declaration of Conformity

Hereby, Anker Innovations Limited declares that this device is in compliance with the

essential requirements and other relevant provisions of Directive 2014/53/EU.For

the declaration of conformity, visit www.eufylife.com Do not use the Device in the

environment at too high or too low temperature, never expose the Device under strong

sunshine or too wet environment.

The suitable temperature for the T8021product and accessories is 0~40°C.

The suitable temperature for the T8500 and accessories is 0-40°C.

RF exposure information: The Maximum Permissible Exposure (MPE) level has been

calculated based on a distance of d=20 cm between the device and the human body. To

maintain compliance with RF exposure requirement, use product that maintain a 20cm

distance between the device and the human body.

CAUTION RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT

TYPE. DISPOSE OF USED

BATTERIES ACCORDING TO THE INSTRUCTIONS

Bluetooth Operating Frequency Range: 2402~2480MHz;

Bluetooth Max Output Power: 2.0488 dBm (EIRP for T8021);6.437 dBm (EIRP for

T8500)

Wi-Fi Operating Frequency Range:2412~2472MHz ; Wifi Max Output

Power:15.68dBm(EIRP for T8021)

This product is designed and manufactured with high quality materials and

23 English English 24

components, which can be recycled and reused.

This symbol means the product must not be discarded as household waste, and

should be delivered to an appropriate collection facility for recycling. Proper disposal and

recycling helps protect natural resources, human health and the environment. For more

information on disposal and recycling of this product, contact your local municipality,

disposal service, or the shop where you bought this product.

Anker Innovations Limited

Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon, Hong Kong

CUSTOMER SERVICE

Warranty

Smart Lock: 36-Month Limited Warranty

Mechanical part: 36-Month Warranty

Electrical Part: 18-Month Warranty

+1 (800) 988 7973 Mon-Fri 9AM-5PM (PT)

+44 (0) 1604 936 200 Mon-Fri 6AM-11AM (GMT)

+49 (0) 69 9579 7960 Mon-Fri 6:00-11:00

Customer Support: support@eufylife.com

Anker Innovations Limited

Room 1318-19, Hollywood Plaza, 610 Nathan Road, Mongkok, Kowloon,

Hong Kong

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Eufy Smart Lock with Wi-Fi Bridge Manual

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