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Eufy RoboVac X8 - T2262 Manual

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Troubleshooting
The solutions below are for general questions. If your problem persists, visit www.
eufylife.com, go to EufyHome app, or contact support@eufylife.com for help.
Problems Solutions
RoboVac suddenly
produces a loud noise.
• Adjust the suction power level in the EufyHome app.
• Check if the rolling brush, filter, dust collector or suction
inlet is stuck.
• Make sure the filter and the brush guard have been
properly installed.
The map is lost or
rebuilt even after a
floor plan is created.
• If the position of RoboVac / Charging Base is adjusted
or the surroundings are changed, RoboVac will try to
relocalize and remap to match the surroundings.
• Place RoboVac back to the Charging Base and start a new
cleaning session.
RoboVac cannot be
activated.
• Make sure RoboVac is connected to a power source.
• Make sure the battery is fully charged.
• Press and hold the button for 3 seconds to turn on
RoboVac.
RoboVac suddenly
stops working.
• Check if RoboVac is trapped or stuck on an obstacle.
• Check if the battery level is too low.
• Check if RoboVac has alerted you with any voice prompts
or LED indicators. Refer to the “Voice Alert” section in
this manual.
• If you still have trouble, turn off RoboVac, wait for 3
seconds, and then turn it back on.
You cannot schedule
cleanings.
• Make sure RoboVac is turned on.
• You can set the time of day and scheduled cleaning time
via the EufyHome app.
• Make sure the scheduled time has been set correctly.
• Check if RoboVac’s power is too low to start cleaning.
• RoboVac will not start a scheduled cleaning while already
performing a cleaning task.
Problems Solutions
Suction power is weak.
• Check if any obstructions are blocking the suction inlet.
• Empty the dust collector.
• Clean the filter with water.
• Select the max suction power level in the EufyHome app.
• Check if the filter is wet due to water or other liquid on
the floor. Air-dry the filter completely before use.
RoboVac cannot be
charged.
• Check if the LED indicator on the Charging Base lights
up (when RoboVac is not on the Charging Base). If not,
reconnect the adapter with the Charging Base and try a
new power outlet. If the problem still persists, contact the
eufy service center to repair or replace the Charging Base.
• Dust off the charging contact pins with a dry cloth.
RoboVac cannot return
to the Charging Base.
• Remove objects within 3 ft/1 m to the left and right side
and within 6 ft/2 m of the front of the Charging Base.
• Make sure RoboVac started cleaning from the Charging
Base and has not been moved during cleaning.
• Clean the charging contact pins.
The rolling brush does
not rotate.
• Clean the rolling brush. Remove the hair wrapped around
the rolling brush or entangled in the two ends of the
brush.
• Check if the rolling brush and brush guard have been
installed properly.
RoboVac’s movements
or travel path are
abnormal.
• Check if there is any relevant voice prompt. Follow the
voice prompt to solve the problem.
• Clean the sensors carefully with a dry cloth.
• Restart RoboVac by turning RoboVac off and on.
RoboVac cannot
connect to a Wi-Fi
network.
• Make sure your Wi-Fi router supports the 2.4GHz and
802.11b/g/n bands; the 5GHz band is not supported.
… 18 …


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