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Eufy RoboVac G32 Pro - T2259 Manual

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38 EN EN 39
English English
Voice Prompt Cause and Solution
Error S2: Wheel Module
Error. Refer to Owner's
Manual or App for help
- Check whether the wheels are stuck or dust is
trapped inside before restarting the device
- If the issue persists, contact customer support for
help
Error S3: Side Brush Error.
Refer to Owner's Manual or
App for help
- Check whether the side brush is stuck in an unknown
object before restarting the device
- If the issue persists, contact customer support for
help
Error S4: Suction Fan Error.
Refer to Owner's Manual or
App for help
- Check whether the fan blades are stuck in an
unknown object before restarting the device
- Clean the dust collector and filter before restarting
the device
- If the issue persists, contact customer support for
help
Error S5: Rolling Brush Error.
Refer to Owner's Manual or
App for help
- Remove and clean the roller brush, roller brush
connection, roller brush cover and suction inlet
before restarting the device
- If the issue persists, contact customer support for
help
Error S8: Path Tracking
Sensor Error. Refer to
Owner's Manual or App
for help
- Check and clean the path tracking sensor for
unknown objects before restarting the device
- If the issue persists, contact customer support for
help
Wi-Fi Connection
Before Wi-Fi setup, make sure RoboVac and your Wi-Fi network meet the following
requirements.
Wi-Fi Setup Requirements
• RoboVac:
- RoboVac is fully charged and the main power switch at the side of RoboVac is
turned on.
- Wi-Fi status light slowly flashes blue.
• Wi-Fi Network:
- Use the correct password for your network.
- Do not use a VPN (Virtual Private Network) or Proxy Server.
- Your Wi-Fi router supports 802.11b/g/n and IPv4 protocol.
- You are using a 2.4GHz router or a dual-band router that is configured to support a
2.4GHz frequency band. RoboVac does not support 5GHz frequency band.
- If RoboVac cannot connect to the Wi-Fi network and you are using a 2.4/5GHz
mixed network, switch to a 2.4GHz network for Wi-Fi setup. You can switch back
once your setup is complete.
- When connecting to a hidden network, make sure you enter the correct network
name, SSID (case sensitive), and connecting to a 2.4GHz wireless network.
- When using a network extender/repeater, make sure the network name (SSID)
and password are the same as your primary network.
- The firewall and port settings of your Wi-Fi router allow RoboVac to connect with
the Eufy servers.
Network Security Requirement
- WPA and WPA2 using TKIP, PSK, AES/CCMP encryption.
Wi-Fi Channels
- The FCC requires that all wireless devices in the United States operate on the 1-11
wireless spectrum channels.
- Some countries outside North America can use spectrum channels higher than
channel 11. Refer to your local regulatory agency to determine which channels are
accessible.
- A future software release will support access to channels above 11 for users
outside North America. Until then, use channels 1-11.
If you cannot control RoboVac with your smartphone, try the solutions below to solve
the problem. If the problem persists, contact the Eufy service center for help.
… 21 …


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