Manual Eufy RoboVac G32 Pro - T2259 (page 20 of 41) (English, Spanish)

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Problems Solutions

RoboVac’s movements

or travel paths are

abnormal.

• Clean the sensors carefully with a dry cloth.

• Restart RoboVac by turning the power switch off and on.

RoboVac's cleaning

time becomes shorter

or is less than 100

minutes.

• Make sure RoboVac is fully charged (indicated by a solid

blue LED light) before cleaning.

• The cleaning time will be affected by the suction mode

and floors/carpets to be cleaned:

• Standard suction mode (on hardwood floors): approx.

100 minutes of cleaning

• Turbo suction mode (on medium-pile carpets): approx.

60 minutes of cleaning

• Max suction mode (on medium-pile carpets): approx.

40 minutes of cleaning

• If your cleaning time is much less than the time

mentioned above, contact eufy customer service for help.

RoboVac cannot

connect to a Wi-Fi

network.

• Make sure you entered the Wi-Fi password correctly.

• Make sure your RoboVac, router, and mobile phone are

close enough to ensure a strong signal strength.

• Make sure your Wi-Fi router supports the 2.4GHz and

802.11b/g/n bands; the 5GHz band is not supported.

For details, refer to the “Troubleshooting > Wi-Fi

connection” section in this manual.

You cannot control

RoboVac with Amazon

Alexa.

• Check if there are any Internet connection problems.

• Check whether you have installed the Amazon Alexa

app onto your smart device and enabled “EufyHome -

RoboVac” Skill in the Amazon Alexa app. For details, refer

to the “Smart Integrations” page in the EufyHome App.

• Make sure you have an EufyHome account and have

connected to RoboVac.

• Make sure you are using correct Alexa voice-commands.

You cannot control

RoboVac with the

Google Assistant.

• Check if there are any Internet connection problems.

• Check if you have installed the Google Home app onto

your smart device and initiated the “EufyHome” action

in the Google Home app. For details, refer to the “Smart

Integrations” page in the EufyHome App.

• Check if you are using the proper commands when

talking to the Google Assistant. When making your

request, first say the wake words “Ok Google”.

• Repeat your question. Speak clearly to the Google

Assistant.

Voice Alert

When an error or issue occurs, the red indicator on RoboVac will flash and you will

hear a specific voice prompt. Follow the voice prompt to solve the problem.

Voice Prompt Cause and Solution

Error 1: Front bumper stuck

Front bumper is stuck. Tap it repeatedly to remove any

dust;

if not, then move the device to a new position and try

again.

Error 2: Wheel stuck. Check

the wheel and move it to a

new position

Wheel may be stuck or trapped. Clear any obstacles

in the surrounding area and check the wheel for any

trapped dust. Move the device to a new position and

try again.

Error 4: Rolling brush stuck.

Remove and clean the

rolling brush

Remove the rolling brush, roller joint, roller brush cover,

and suction inlet to clean it. Once cleaned, place the

items back into the device and try again.

Error 5: Device trapped.

Clear the surrounding area

Device is trapped. Clear any obstacles in the

surrounding area and try again.

Error 6: Device trapped.

Place device near the

position where the problem

occurred.

Device may be suspended in air. Move it to a new

position close to the original position and try again. If

the device is still unable to start, clean the edge sensor

and try again.

Error 7: Wheel suspended.

Please move the device to a

new position

Wheels may be suspended in air. Move the device to

a flat surface and a new position close to the original

position then try again.

Error 8: Low battery,

shutting down device.

Please charge your device

Low Battery; system will shut down. Charge the device

and try again.

Error 21: Charging Base

blocked by surrounding

obstacles

Charging base is blocked by obstacles, clear any

obstacles around the charging base and try again.

Error S1: Battery Error. Refer

to Owner's Manual or App

for help

- Open the battery compartment and check whether

the battery is connected and restart the device

- Battery Temperature may be too high or low; wait

until the battery falls to normal temperatures before

usage (0 ° ~ 40 ° C/C 32 ° F to 104 ° F)

- If the issue persists, contact customer support for

help

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Eufy RoboVac G32 Pro - T2259 Manual

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