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Solving Problems 29
English
Problems and Solutions
Setup problems
LCD screen and the mode light came on
and then went out.
The printer’s voltage may not match the
outlet rating. Turn off the printer and
unplug it immediately. Then, check the
printer labels.
c Caution
If the voltage does not match, DO NOT
PLUG YOUR PRINTER BACK IN. Contact
your dealer.
The printer makes noise after you turn it
on.
Make sure the protective tape is not
blocking the print head.
After releasing the print head, turn off the
power, wait a moment, then turn it back on.
The printer makes noise after ink cartridge
installation.
When you install ink cartridges, the ink
delivery system must be charged. Wait
until charging is finished (the charging
message disappears from the LCD
screen), then turn off the printer. If you
turn it off too soon, it may use extra ink
the next time you turn it on.
Make sure the ink cartridges are seated
securely and no packing material remains
in the printer. Open the cartridge cover
and push the cartridges down until they
click into place. Turn off the power, wait a
moment, then turn it back on.
A screen that prompts you to restart the
computer did not appear after finishing
the software installation.
The software has not been installed
correctly. Eject and insert the software
CD-ROM, and then install the software
again.
The terms on the LCD screen are not
displayed in your language.
If the language displayed on the LCD
screen is not the one you want, select the
language you want from the Setup menu.
Printing and copying
problems
LCD screen is off.
Make sure that the printer is on.
Turn off the printer and make sure that
the power cord is securely plugged in.
Make sure that your outlet works and is
not controlled by a wall switch or timer.
The printer makes printing sounds, but
nothing prints.
The print head nozzles may need cleaning
(& “Cleaning the print head” on page 26).
Make sure the printer is on a flat, stable
surface.
The margins are incorrect.
Make sure your original is positioned in
the top left corner of the document table.
If the edges of the copy are cropped off,
move the original away from the corner
slightly.
Make sure the paper size settings are
correct for the paper you have loaded.
Make sure your paper is loaded short
edge first, all the way to the right, with the
left edge guide lightly against the paper
(& “Loading Paper” on page 7).
Do not load paper above the c arrow
mark inside the left edge guide
(& “Loading Paper” on page 7).
Select Actual instead of Auto Fit Page or
adjust the Zoom settings.
Change the Expansion setting to adjust
the amount of image that extends beyond
the paper size during borderless printing.
Blank pages are printed.
The print head nozzles may need cleaning
(& “Cleaning the print head” on page 26).
29


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