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Is the product correctly connected to the access point (wireless router, etc.)?
If disconnected, check the following.
The access point (wireless router, etc.) is turned on.
The Wi-Fi settings correspond to those on the target access point (wireless router, etc.).
Is wireless communication interrupted or disconnected?
If disconnected, restart the product. For details on the control panel, see “Connecting the Product to a Wi-Fi
Network Manually” on page 12.
Is a Privacy Separator function enabled on your access point (or wireless router)?
If a Privacy Separator function is enabled, you cannot print from a computer, smartphone, or tablet over a
network because this function blocks communication with these devices. Disable the Privacy Separator function
on the access point (or wireless router). For more information on making settings or checking the settings, see the
manual supplied with your access point (or wireless router).
Computer Connected to Ethernet
Printing is slow or the data end is truncated
Do the communication modes (full duplex/half duplex) of the product and connected hub match?
The product’s factory default communication line speed mode is auto. If the hub’s communication mode is fixed,
a mismatch occurs between the communication modes of the product and hub, and the printing speed becomes
extremely slow or the data end is truncated due to timeout.
Computer Connected to Wi-Fi or Ethernet
Printing is slow or the data end is truncated
Is the printer port setup correctly?
Follow the steps below to check the printer port (for Windows).
1. Select Desktop > Settings charm > Control Panel, and then select View devices and printers (for Windows 8).
Click start - Control Panel - Hardware and Sound - Devices and Printers (for Windows 7).
Click start - Control Panel - Hardware and Sound - Printers (for Windows Vista).
Click Start - Control Panel - Printers and Other Hardware - Printers and Faxes (for Windows XP).
2. Right-click your product icon.
3. Select Printer properties (Windows 8/7) or Properties (Windows Vista/XP).
4. Select the Ports tab.
5. Check that the correct protocol is selected in the descriptions column for your product.
Smartphone or tablet
Even though the device sends a multiple-page print job using AirPrint, the
printer prints only the last page
Is the device running iOS 4.x?
AirPrint-compatible printers support devices running iOS 5.x or later. When using AirPrint to print, use iOS 5.x
or later. The printer may not print normally with iOS 4.x. If you are using iOS 4.x, upgrade the operating system to
iOS 5.x or later. To upgrade the operating system, visit the Apple Web site.
Network Guide
Troubleshooting
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