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Setup Problems
Connecting to Wi-Fi
Cannot find SSID
Is the wireless router/access point connectable?
Use your computer or other devices to confirm whether it can be connected wirelessly.
Is the product far from the access point, or is there an obstacle between them?
Move the product close to the access point, or remove the obstacle.
Is the SSID (network name) hidden according to the access point settings?
If the access point stealth function, etc. is turned on to hide the SSID, enter the SSID on the control panel. See
“Connecting the Product to a Wi-Fi Network Manually” on page 12.
Does the SSID (network name) contain Non-ASCII characters?
Check if the SSID (network name) contains Non-ASCII characters. The product cannot display Non-ASCII
characters.
Cannot connect to access point
Is the product far from the access point, or is there an obstacle between them?
Move the product close to the access point, or remove the obstacle.
Is the password correct?
The password is case-sensitive. Verify that the entered password is correct. A password may be called a “WEP
key”, a “WPA passphrase”, a “Pre-Shared Key”, and so on according to the access point or security system being
used.
Are access restrictions set on the access point?
If access restrictions are set on the access point (wireless router, etc.), register the product’s MAC address or IP
address on the access point to allow communication. For details, see the access point user’s guide.
Are usable wireless channels restricted on the WLAN-equipped computer?
Usable wireless channels may be restricted on a wireless-equipped computer. See the computer’s or wireless card’s
user’s guide to confirm usable wireless channels. Verify that wireless channels confirmed above include channels
set to the access point. If not, change the access point wireless channels.
Is the network adapter compatible with this product’s standards?
There are different standards such as 802.11a, 802.11b, 802.11g and 802.11n for Wi-Fi devices, and
electromagnetic waves of different frequencies are also used.
Network Guide
Troubleshooting
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