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Before using the Ping command, you need to confirm the IP addresses set on the computer and product.
For more details about operating the computer, refer to “Ping command” on page 23.
Ping command
In the TCP/IP network environment, confirm the IP addresses set on the computer and product, then check whether
communication is established between the computer and product.
Confirming in Windows
A
Check the product’s IP address.
The IP address can be checked on a network status sheet, check report, or LCD screen.
To check on a network status sheet, see “Displaying the network status and printing a network status sheet” on
page 21.
B
For Windows 8.1/8: Select All apps, and then select Command Prompt.
For Windows 7/Vista/XP: Click the Start button or start, All Programs or Programs, Accessories, and then
Command Prompt.
C
Type ‘ping’, a space, and ‘<the product’s IP address>’, then press the Enter key.
D
If a communication is established, Reply from <the product’s IP address> is displayed.
If communication is not established, Destination host unreachable or Request timed out is displayed. Check
the device’s network settings on the computer.
Confirming in Mac OS X
A
Confirm the product’s IP address.
The IP address can be checked on a network status sheet. See “Displaying the network status and printing a
network status sheet” on page 21.
B
Double-click Macintosh HD, Applications, Utilities, and then Network Utility.
C
Click the Ping tab.
D
Enter the product’s IP address in the network address field.
E
Click Ping.
F
If communication is established, all signals are returned and 0% packet loss is displayed.
If communication is not established, no signal is returned, and 100% packet loss is displayed. Check the
device’s network settings on the computer.
Network Guide
Troubleshooting
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