Information from the projection screen may not be received
correctly if the projector is too close to the screen.
Check the position of the projector.
The dot moves automatically
CheckRemedy
The Easy Interactive Pen is disabled due to unstable conditions in the
surrounding area, such as a light source that is emitting infrared
rays.
Move the projector or turn off the interfering device, such as a light source that is emitting infrared rays.
Cannot perform operations while capturing, printing, or saving
CheckRemedy
Did you change to operations using the remote control, or Control
Pad while making operations using the Easy Interactive Pen or vice-
versa?
If you start operations using the Easy Interactive Pen, make all operations using the Easy Interactive Pen.
If you start operations using the remote control or the Control Pad, make all operations using the remote control or the
Control Pad.
Cannot paste the capture of the projected screen correctly
CheckRemedy
Is the projected image protected?Protected content cannot be captured.
Is there a black frame around the edge?If you use the [Wide] or [Tele] buttons or Image Shift, a black frame may appear around the edge of the image.
Cannot print normally
CheckRemedy
Is the printer connected correctly?For USB connections, check that the projector's USB-A port is connected to the Control Pad's USB-A port (for printers).
For network connections, check the current setting on the Whiteboard settings screen. Next, perform Test Print to
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