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operator handset.
If the destination handset does not answer (busy, power off, or out of range)
after handset paging timeout, the AA prompts the caller for another
extension number by announcing (OGM5): “The extension you’ve entered is
busy or not available. Please enter another extension number or press 0 for
the operator”
If the 2nd try is still not successful, the AA will announce (OGM4): “Sorry,
nobody can answer your call right now. Please try again later, goodbye,
then disconnect the call.
When the DURAFON PRO base station is connected to wired PBX
extension lines, calls addressed/routed to the AA operator can be sent back
to the operator of the wired PBX system. From an administrator handset, a
user can program up to 10 keys/digits to transfer the calls back to the wired
PBX. This feature can only be enabled and pre-programmed by an
administrator handset (handset ID 10 or 11). Consult with the wired PBX
manual for operation instructions and the correct key sequence for transfer
calls to the operator from an extension.
Notes:
1. Intercom calls are not routed by the Auto Attendant.
2. Routing messages OGM 2,3,4 and 5 are not user programmable.
3. The timeout for entering an extension number is 5 seconds.
4. Calls can be routed to either a handset ID or an extension number of the wired
PBX system. There can be only one operator for the AA, which is either a
DURAFON PRO handset or the wired PBX operator.
5. Call routing is limited at two transfers. That is, if both the 1st and the 2
nd
handsets do not answer, and the operator does not answer, the call will be
terminated.
nced Operations
AA Configuration by Administrator (Register to PRO base only)
An administrator can change the following AA settings:
Record/playback a new main greeting message.
Set the number of rings before AA picks up a call.
Turn on/off the AA line-by-line.
Set the designated handset ID for AA disabled line(s). When AA is
disabled for a particular line, that line can be dedicated to either an
individual handset ID (10-99) or a group ID (01-07), which can then use
that line for incoming and outgoing calls.
41


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