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TROUBLESHOOTING
ALARM PROBLEM SOLUTION
AL01 Faulty water probe or
disconnected Contact a service technician
AL02 Motherboard nor detecting
smoke extractor speed Contact a service technician
AL03 Incorrect smoke temperature Check pellet tank level
Contact a service technician
AL04 No ignition
NO ame:
• Check if crucible is clean and properly placed into its
position
• Check if there’s enough pellet into the tank and crucible
• Try to switch the product ON using a solid eco-ignit-
er according to supplier’s instruction manual and under
the supervision of an authorised and quali ed technician
only
AL05 Power supply failure Check reason, the mains and all the connections
Reset the manual reset thermostat if necessary
AL06
Motherboard not detecting
thermocouple (faulty
or not connected)
Contact a service technician
AL07 Shutdown due to smoke tem-
perature overheating
Check pellet type
Contact a service technician
AL08 Product overheating
Check if the ash box is properly placed into its
position
Contact a service technician
Product will automatically shut down should problems occur.
Alarm code will appear on the display (see below).
Do NOT disconnect the product from the mains.
Wait for the entire shut down phase to end.
Press the ON/OFF power key to reset the alarm and switch the product ON.
Verify shutdown reason and properly clean the product, before starting it up again.
21


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