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Chapter 4 Troubleshooting
Problems Possible cause and remedy
8. Afterimages appear. Use a screen saver or off timer function for a long-time
image display.
Afterimages are particular to LCD monitors. Avoid
displaying the same image for a long time.
9. Green/red/blue/white dots or defective dots remain
on the screen.
This is due to LCD panel characteristics and is not a
failure.
10. The display image is appeared in lengthwise. Check whether the kind of cables connected with the
monitor and the PC. (Connect the monitor and cables
correctly by referring to “Connecting Cables” in Setup
Manual (page 3).)
11. The Main menu of Adjustment menu does not start. Check for Adjustment Lock function.
Check whether the FineContrast menu is running. (Refer
to “1-3 Functions and Basic Operation” on page 9.)
12. The auto-adjustment function does not work
correctly.
This function does not work when digital signal is input.
This function works correctly when an image is fully
displayed over the display area.
It does not work properly when an image is displayed
only on a part of the screen (DOS prompt window, for
example) or when a black background (wallpaper, etc.) is
in use.
This function does not work correctly with some graphics
boards.
13. No audio output Check whether volume is set to “0”.
Check the settings of the PC and the audio playback
software.
Touch panel problems
Problems Possible cause and remedy
14. Cursor position is not correct. / Cursor jumps. Turn off and on the monitor. If the symptom is not
improved, perform the calibration on the monitor.
Touch with one nger only.
Connect the monitor to the PC with the cable indicated
in the Setup Manual or Users Manual of the monitor.
Using a conversion adapter, the touch panel may not
operate properly.
15. Touch operation is not effective. Check whether “Use EEPROM” in the “Device” menu
is not checked in the “Properties” settings of the touch
panel driver. If the check is already applied, perform the
calibration.
Other login user may have changed the setting. Set the
touch panel driver again.
Restart “DMC Touch Panel Conguration”, or reboot the
PC.
16. Some deection may appear on the surface of
touch panel portion.
Due to the touch panel structural characteristics, the
deection may occur on the touch panel surface in high
temperature/high humidity operating environment.
This is not a trouble.
17. No touch-sound. The touch-sound may not be output from the external line
out of the PC depending on the hardware conguration.
Under Windows 7, touch-sound is only output through
the audio output terminal of the PC. To hear touch-
sound, connect speakers.
25


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