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35 EN
If the problem persists, you can find more solutions in ECOVACS HOME App or contact the Customer Service.
No. Problem Possible cause Solution
20 AIVI Camera cannot
recognize objects.
The cleaning area is not well illuminated.
Smart Recognition requires sufficient lighting.
Please make sure the areas to be cleaned are well
illuminated.
AIVI Camera lens is dirty or blocked. Clean the lens with a clean soft cloth, and make sure
the sensor is not blocked.
21 Video Manager cannot
open or has no screen.
Wi-fi connection failed.
Check the Wi-Fi connection status. AIRBOT must be in an
area with good Wi-Fi signal to enable the Video Manager.
User authorization is not enabled. Please check your consent in the Privacy Policy
before using the AIRBOT.
Due to the network latency, you may not be
able to open Video Manager temporarily. Try again later.
The AIVI Camera is blocked. Remove the shield.
AI Camera in App is set to be off. Set the AI Camera in App to be on.
22
flashes abnormally
when using Fog-free
Humidification Module
Insufficient water in Reservoir. Add water to MAX level.
Incorrect placement of Fog-free
Humidification Module.
Reinstall the Fog-free Humidification Module and
make sure it has been placed in the Filter completely
and correctly.
There are some problems in pumping
equipment. Please contact the customer service.
23
No response from OK
YIKO Voice Assistant or
failure to wake up AIRBOT.
OK YIKO Voice Assistant or Microphone is
turned off. Turn on OK YIKO Voice Assistant or Microphone.
35


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