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EN
No. Problem Possible cause Solution
17
Air Quality Monitor is
offline in ECOVACS HOME
App.
Air Quality Monitor is out of the coverage of
the home Wi-Fi signal, or the Wi-Fi signal is
unstable.
Make sure Air Quality Monitor is within the Wi-Fi
network signal coverage.
The home Wi-Fi password changed. Enter the correct home Wi-Fi username and
password.
Air Quality Monitor freezes. Unplug the USB cable and reconnect it to restart Air
Quality Monitor.
18
AIRBOT does not start
Linked Purification when
Air Quality Monitor detects
pollution.
Air Quality Monitor is offline in ECOVACS
HOME App.
Please make sure AIRBOT and Air Quality Monitor
are both connected to the ECOVACS HOME App and
within the home Wi-Fi signal coverage.
AIRBOT is unable to start Linked Purification
while charging on low power or purifying.
This is normal behaviour. When AIRBOT completes
the current purification task and the power is still
sufficient, it will automatically go to the purification
area with Air Quality Monitor to start Linked
Purification. In daily use, please do not turn off the
power switch on AIRBOT to ensure sufficient power.
19 There is no fragrance
when using Air Freshener.
AIRBOT will first purify the air quality to
excellent (PM2.5 value is less than 10). Then
it will activate the Air Freshener and adjust
according to the chosen concentration.
Please wait until the purification completes. If the
problem still exist, please contact the customer
service.
The Air Freshener Module is not installed. Please install the Air Freshener Module.
The Air Freshener Module reached its service
life.
Please replace the Air Freshener Module. For more
information for replacements, please visit
https://www.ecovacs.com/global.
34


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