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7. WARRANTY.
Biomasa Ecoforestal de Villacañas (hereinafter ECOFOREST) warranties this product for 3 (three) years from
the date of purchase in case of manufacture and materials default.
The responsibility of ECOFOREST is limited to the provision of the stove, which has to be installed properly
and in accordance with the instructions provided at the moment the stove was purchased and in accordance with
the laws in force.
The installation must be carried out by qualified personnel who will assume the complete responsibility of
the final installation and the subsequent correct operation of the stove. ECOFOREST will not be held responsible if
these recommendations have not been followed. The installations made in public places are subject to specific areas
norms.
It is necessary to check the operation of the product before completing the installation with the brickwork
items (e.g. chimney decoration items, cladding, wall paint, etc.).
ECOFOREST does not bear the responsibility of any possible damage and subsequent repair expenses of the
below mentioned items, including when damage was caused by the replacement of damaged pieces.
ECOFOREST ensures all its products are made of optimal quality materials and design techniques that ensure
the best efficiency.
If during normal use, you notice damaged pieces, the replacement of those pieces will be done, free of
charge, by the distributor who finalized your purchase.
For the products sold abroad, this replacement will be carried out free of charge, in the premises of the
company unless there are special agreements with distributors of our products abroad.
CONDITIONS OF VALIDITY WARRANTY:
For the warranty to be considered as valid, the following conditions must be met:
• Hold a proof of purchase or a purchase note that contains the product’s serial number.
• The assembly and start-up of the machine shall be done by an approved technician who considers the
technical characteristics of the installation and connection of the machine; in any case, the installation
shall be done according to the instructions given in the instructions manual provided with the machine.
• The stove is used as indicated in the instructions manual provided with the stove.
The warranty does not cover the damages due to:
• Atmospheric, chemical agents and/or unsuitable use of the product, lack of maintenance, unsuitable
handling or modifications of the product, inefficiency and/or unsuitability of the smoke outlet tube
and/or other causes that do not depend on the product.
• Superheating of the stove due to combustion of unsuitable material that does not correspond to the type
of pellets (wooden pellets) indicated on the manual provided with the stove.
• Transport of the product; it is highly recommended to carefully control the product at receipt and advise
the vendor immediately in case of any damage, by taking note of the anomalies on the transportation
ticket, and making a copy for the transporter. You have 24 hours to bring a written claim to your
distributor/transporter.
• Reimbursements will be accepted only if they have been previously accepted in writing by ECOFOREST, if
the stove is in perfect condition and given back in its original packaging, with a brief explanation of the
problem, copy of the ticket and invoice if you have it, fret paid and a written document stating your
acceptance of those conditions.
• ECOFOREST does not grant any compensation for any direct or indirect damages caused by the product
or resulting from it.
The following will have a limited guarantee of 6 months or 3,000 ignitions (whichever comes first):
• All parts that are subject to wear: the fiber sealing and ceramic glass found at doors, perforated baskets,
parts of the furnace (vermiculite, mullite, etc.), the ignition coil and the exhaust fan turbine (helix).
• Any fixed or movable part of the heater with a cosmetic default that does not affect operation.
