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Troubleshooting
Section 7
Digital Satellite Receiver Page 7 - 3
© 2001 EchoStar International Corporation
All rights reserved
7
1.4. REMOTE CONTROL UNIT (RCU) RELATED
1.5. INSTALLATION RELATED
Problem Possible cause What to do?
1. Receiver does not
respond to the RCU.
Batteries are empty. Insert new batteries.
2. Receiver does some-
times not respond to the
RCU.
Direct sun light from
behind the receiver.
Close the sun blinds or
get closer to the receiver.
Youdonotaim
sufficiently at the receiver.
Aim at the receiver
display.
install a RCU extender.
Batteries are almost
empty.
Insert new batteries.
Problem Possible cause What to do?
1. My television does not
receive any signal from
the receiver (UHF only)
You did not select the
correct audio/video
channel on your TV.
Refer to the user manual
of the TV for instructions.
On the receiver, In the
TV system menu select
the correct channel and
PAL setting.
Use another method to
connect the receiver.
2. My television does not
receive any signal from
the receiver
You did not select the
correct A/V channel on
your TV.
Select the correct A/V
channel on your TV.
You did not use a correct
SCART cable.
Use only a full featured
SCART cable that is
correctly shielded.
3. My television shows black
areas on the left and right
of the screen.
You did not select the
correct aspect ratio for
your TV.
On the receiver, in the
user profile menu select
the correct aspect ratio.
4. During (initial) setup of
the receiver, no channels
are found.
You did not select the
correct LNB(F).
On the receiver, in the
installation setup menu
select the correct LNB(F).
When installed, you have
selected the incorrect
switch type or port.
On the receiver, in the
installation setup menu
make the correct
selections.
You have selected the
incorrect satellite to
search channels on.
On the receiver, in the
installation setup menu
select the correct
satellite.
You have selected the
incorrect search method.
At an initial setup, always
choose the option All.
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