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Troubleshooting
Section 7
Digital Satellite Receiver Page 7 - 1
© 2001 EchoStar International Corporation
All rights reserved
7
TROUBLESHOOTING
1. TO SOLVE A PROBLEM
1.1. GENERAL
1.2. EPG RELATED
1.3. TV AND RADIO RELATED
Problem Possible cause What to do?
1. Nothing appears on the
receiver display.
Main power cable is
damaged or not
connected.
Check the main power
cord and insert it in the
(wall) socket).
General domestic power
failure
Check the domestic
power supply and insert a
new fuse.
2. You have forgotten the
personal PIN-code.
Contact your dealer.
Problem Possible cause What to do?
1. The EPG is empty.
Youhaveselectedan
empty (favorites) list.
Select another (favorites)
list.
The selected program
supports no EPG.
There is no solution for
this.
The local time is not
correct.
In the Local Time menu,
set the correct time.
2. The EPG shows (little)
grey balloons without
text.
The time scale of the
EPG is to big.
Use the zoom function
(blue bar) to reduce the
time scale until the
information can be read.
Select the grey balloon
andontheRCU,press
theibuttontoviewand
read the information.
Problem Possible cause What to do?
1. No picture or sound in the
TV or radio mode.
Receiver is in standby. Switch the receiver on.
Cable related problems. Check the cable
connections and do any
necessary work.
Dish/LNB related
problems.
Make sure the dish and
LNB are correctly
adjusted. Do any
necessary work.
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