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Dyson Ball Manual

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Limited 5 year guarantee
Terms and conditions of the Dyson 5 year limited guarantee.
What is covered
• The repair or replacement of your Dyson machine (at Dyson’s
discretion) if it is found to be defective due to faulty materials,
workmanship or function within 5 years of purchase or delivery (if
any part is no longer available or out of manufacture Dyson will
replace it with a functional replacement part).
• Where this appliance is sold outside of the EU, this guarantee
will only be valid if the appliance is used in the country in which it
was sold.
• Where this appliance is sold within the EU, this guarantee will only
be valid (i) if the appliance is used in the country in which it was sold
or (ii) if the appliance is used in Austria, Belgium, France, Germany,
Ireland, Italy, Netherlands, Spain or the United Kingdom and the
same model as this appliance is sold at the same voltage rating in
the relevant country.
What is not covered
Dyson does not guarantee the repair or replacement of a product
where a defect is the result of:
• Accidental damage, faults caused by negligent use or care, misuse,
neglect, carelessness or operation or handling of the appliance
which is not in accordance with the Dyson Operating Manual.
• Use of the appliance for anything other than normal domestic
household purposes.
• Use of parts not assembled or installed in accordance with the
instructions of Dyson.
• Use of parts and accessories which are not genuine
Dyson components.
• Faulty installation (except where installed by Dyson).
• Damage from external sources such as transit, weather, electrical
outages or power surges.
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• Blockages – please refer to the Dyson Operating Manual for details
of how to look for and clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Damage as a result of use not in accordance with the rating plate.
• Use of this appliance on rubble, ash, plaster.
• Additionally, this limited guarantee does not apply to any appliance
that has had the serial number altered or removed.
If you are in any doubt as to what is covered by your guarantee,
please contact the Dyson Helpline.
Summary of cover
• The guarantee becomes effective at the date of purchase (or the date
of delivery if this is later).
• You must provide proof of (both the original and any subsequent)
delivery/purchase before any work can be carried out on your
Dyson appliance. Without this proof, any work carried out will be
chargeable. Keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property
of Dyson.
• The repair or replacement of your Dyson appliance under guarantee
will not extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not
affect your statutory rights as a consumer.
Important data protection information
• Your information will be held by Dyson and its agents for
promotional, marketing and servicing purposes.
• If your personal details change, if you change your mind about any
of your marketing preferences or if you have any queries about how
we use your information, please contact the Dyson Helpline.
• For more information on how we protect your privacy, please see our
privacy policy on the Dyson website.
Product information
Please note: Small details may vary from those shown.
… 11 …


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