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TROUBLESHOOTING TO REPLACE FUSE,
REMOVE SILVER LABEL
TO ACCESS SCREW.
IMPORTANT NOTICE: Product failure due to the build up of limescale is
notcoveredbyguarantee-descaleregularly.
+TO CONTACT CUSTOMER SERVICES, PLEASE EMAIL
INFO@DUALIT.COM WITH YOUR MODEL AND SERIAL NUMBERS.
POSSIBLE CAUSE(S) SOLUTION(S)
THE CAPSULE MACHINE DOES NOT TURN ON
1. The unit may not be
properly connected to the
power supply.
1.1 Check the plug is in the socket and the switch is
turned on.
1.2 Check and replace the fuse if necessary. Note: in order
to open the plug, remove the label to reveal the screw.
1.3 The machine may be in Standby Mode, which activates
automatically after 10 minutes. In this Mode the tea and
coffee lights turn off to conserve energy. You can exit
Standby Mode by pressing any Button.
THE CAPSULE MACHINE IS NOT DISPENSING TEA OR COFFEE
1. The Coffee or Tea Buttons
illuminate without ashing, but
no tea or coffee is dispensed.
1.1 The Nozzle could be blocked. Follow the Cleaning
instructions. If this does not clear the blockage refer to
descale your machine.
1.2 The inserted capsule could be faulty. Wait a few
moments before opening the Lever. Flush the machine
through and try to dispense you tea or coffee again with
another capsule.
1.3 Ensure that the Lever is properly closed and the
Capsule Basket is empty.
1.4 There could be air trapped in the pipework. Remove
the capsule and ensure that the Water Tank is full. Press
the Coffee or Tea Button. Water should exit the Nozzle. If
it doesn’t, press again to release the trapped air.
2. You may have run out of
water.
2. Remove the Water Tank and ll with fresh water.
3. The Water Tank may not be
seated correctly.
3. Position by aligning the connection and pushing down
rmly. Tip: Bubbles rise in the Water Tank when it is correctly
seated. Then push the Water Tank Lid down to cover the
Water Tank.
MY MACHINE IS MAKING A LOUD NOISE OR EXTRACTION HAS STOPPED MID USE
1. You may have run out of
water (the machine is making
a noise and the Buttons are
ashing).
1. Turn the machine off and remove the Water Tank.
Rell with fresh water and then place the Water Tank
back onto the machine. Follow instructions before
dispensing.
2. There may be an airlock in
the pipework. 2. Remove the capsule and ensure that the Water Tank is
full. Press the Coffee or Tea Button. Water should exit the
Nozzle. If it doesn’t, press again to release the trapped air. *Nespresso® trademark is owned by Société des Produits Nestlé S.A
MY CAPSULE MACHINE IS LEAKING
1. There is water beneath
the capsule machine. 1.1 There will be a small amount of condensation forming
underneath the capsule machine after making numerous
beverages. This is safe and does not mean the machine is
leaking.
1.2 Ensure that the Water Tank has been correctly inserted.
When relling with water, always switch off the capsule
machine and only then remove and rell the Water Tank.
Otherwise, water could leak from the appliance. If you still feel
the capsule machine is leaking, stop, unplug and contact Dualit
customer services+ for help.
MY COFFEE HAS NO CREMA
1. Little to no crema is
produced. 1.1 Each time coffee is dispensed, essential oil is deposited in
the Nozzle. Descale and follow instructions.
1.2 Use Dualit or Nespresso® capsules* .
1.3 Check your capsules are in date. Stale coffee affects crema
and taste.
1.4 Ensure that you are not using the Tea Button for Coffee.
FACTORY SETTINGS
1. What is the factory
setting of the capsule
machine?
1. The factory setting of the machine is programmed to 35ml
for the Espresso Button, 70ml for the Lungo Button and
180ml for the Tea Button.
2. Can I change the
factory settings? 2. Yes. Please follow ‘Programmable Dosing Memory’.
COFFEE & TEA BUTTONS
1. What happens if I
repeatedly press the
Buttons while tea or
coffee is being dispensed?
1. The capsule machine interrupts the dispensing of the tea or
coffee prematurely.
2. Is the Programmable
Dosing Memory deleted
when the appliance is
unplugged?
2. No, the programming is not affected by unplugging the
appliance.
3. The Buttons ash for
a long time. When is the
capsule machine ready
to use?
3. It takes a little time for the capsule machine to achieve
the optimum water temperature (approx. 30-60 seconds).
Once it does, the Buttons will illuminate and will be ready to
dispense tea or coffee.
CAPSULES
1. The capsule does not
drop automatically into
the Capsule Basket when
I lift the Lever.
1.1 The Capsule Basket could be full. Please empty it.
1.2. Ensure that you fully lift the Lever.
2. The capsule cannot be
inserted correctly. 2. The Capsule Basket could be full. Please empty it.
7


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