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11.2. Warranty provisions
The manufacturer shall not provide any warranty if:
the product has been passed on to a dierent owner. The warranty applies
only to the rst owner to whom the manufacturer supplied the product/parts.
The warranty is not transferable and applies only to those models bought from
the manufacturer;
the product/part is damaged as a result of carelessness, an accident or
improper use;
the product/part has not been maintained in accordance with the maintenance
instructions stated in the user manual;
non-original parts have been used;
the original type plate is no longer attached to the product;
external/internal changes have been made to the product features. If a dealer
wants to modify a product/part contrary to the instructions given in the user
manual, the dealer must rst consult with the manufacturer;
force majeure, such as ooding or re, is involved.
If the provisions stated provide no resolution, the manufacturer's decision shall be
nal.
11.3. Warranty procedure
If a defect is identied in a product or part and it needs to be sent to the
manufacturer, the dealer must ll in the returns form in full. The returns form will
be used as the guiding document for the whole warranty procedure.
Procedure for making claims under the warranty:
If a product/part becomes defective or needs to be repaired or replaced, the
user should contact his/her local dealer. The dealer can then make a claim
under the warranty if required.
On identifying the defect, the dealer informs the manufacturer immediately,
providing full information relating to the nature of the defect aecting the
product/part supplied by the manufacturer;
If it is possible for the warranty claim to be dealt with by telephone or e-mail
and the manufacturer deems the warranty claim to be legitimate, the dealer
and the manufacturer consult with each other to determine whether the
manufacturer will send a replacement product or part to the dealer free of
charge. In such cases, the dealer must
destroy the defective product/part on the instructions of the manufacturer.
Alternatively, the defective product/part must be returned to the
manufacturer. In the case of a return, the manufacturer shall be responsible
for arranging and paying for transport;
If it is not possible to deal with a warranty claim by telephone or e-mail, the
dealer and the manufacturer consult with each other to determine:
whether the dealer should send the defective product/part back to the
manufacturer. The manufacturer then assesses the product/part in
question. If the manufacturer deems the claim to be justied, the product
or part is repaired and/or replaced. The costs for returning the product/part
to the dealer are to be borne by the dealer;
SANGO advanced / slimline / junior - 43
11 Warranty conditions
43


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