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17
PROBLEM POSSIBLE CAUSES SOLUTION
Espresso coffee does not flow out
No water in the tank Fill the water tank
The holes in the lter-holder are blocked Clean the holes in the lter-holder spouts
The espresso boiler outlet is blocked Clean as indicated in the “Cleaning the
boiler outlet” paragraph
Espresso coffee drips from the ed-
ges of the filter-holder instead of
through the holes
The lter-holder is inserted incorrectly Attach the lter-holder correctly and turn
it fully home firmly
The espresso boiler gasket has lost
elasticity
Replace the espresso boiler gasket at an
After-Sales Centre
The holes in the lter-holder spout are
blocked
Clean the holes in the spouts.
The espresso coffee is cold
The espresso OK light is not on when the
coffee button is pressed
Wait for the OK light to switch on
Pre-heating has not been carried out Pre-heat as indicated in the paragraph
The cups have not been pre-heated Pre-heat the cups using hot water or
leaving them for at least 20 minutes on
the cup warmer plate on the lid
Loud pump noise
The water tank is empty Fill the water tank
The tank is inserted incorrectly and the
valve on the bottom is not open
Press the tank lightly to open the valve
on the bottom
The coffee cream is clear (it flows
quickly from the spout)
The ground coffee has not been
sufficiently pressed
Tamper the ground coffee more (g. 10))
Not enough ground coffee Increase the amount of ground coffee
The coffee is not ground nely enough Only use coffee ground specically for
espresso coffee machines
Incorrect type of ground coffee Change the quality of the ground coffee
The coffee cream is dark (it flows
slowly from the spout)
The ground coffee is too tightly pressed Tamper the coffee less (g. 6)
Too much ground coffee Decrease the amount of ground coffee
The espresso boiler outlet is blocked Clean as indicated in the “Cleaning the
espresso boiler outlet” chapter.
The lter is blocked Clean as indicated in the “cleaning the
filter” par.
The coffee is too nely ground Only use coffee ground specically for
espresso coffee machines
The ground coffee is too ne or is damp Only use coffee ground specically for
espresso coffee machines and it must
not be too damp
Incorrect type of ground coffee Change the quality of the ground coffee
powder
The milk does not froth when ma-
king a cappuccino
The milk is not cold enough Always use milk at refrigerator
temperature
The cappuccino maker is dirty Carefully clean the holes in the
cappuccino maker, in particular, those
indicated in figure 21
6


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