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32
PROBLEM CAUSE SOLUTION
The portalter cannot be attached to the
appliance
The ground coee has not been pressed
or is too much
Extract the lter holder (C1) and repeat
grinding with new settings (see “4.1
Step 1 - grinding (g. 11)” and “4.3 Step
2 - tamping (g. 17)”)
The espresso coee drips from the edges
of the portalter rather than the holes
The portalter is inserted incorrectly Attach the portalter correctly and rotate
rmly as far as it will go
The espresso boiler gasket has lost elas-
ticity or is dirty
Have the espresso boiler gasket replaced
by Customer Services
The coee lter (C2) or (C3) is clogged Rinse the lters under abundant running
water or by Active Rinse function
(B5)
The coee crema is too light (delivered
from the spout too fast)
The appliance settings need reviewing Extract the lter holder (C1) and repeat
grinding with new settings (see “4.1
Step 1 - grinding (g. 11)” and “4.3 Step
2 - tamping (g. 17)”)
The coee crema is too dark (delivered
from the spout too slowly)
The appliance settings need reviewing Extract the lter holder (C1) and repeat
grinding with new settings (see “4.1
Step 1 - grinding (g. 11)” and “4.3 Step
2 - tamping (g. 17)”)
No milk froth is formed when making
cappuccino with LatteCrema System
Milk not cold enough Always use milk at refrigerator
temperature
The froth selection knob (D5) is not in the
correct position
Check and turn to the right position the
froth selection knob ( max froth;
med froth; min froth )
The LatteCrema System is dirty Clean the cappuccino maker as described
in section “8.6 Cleaning Lattecrema
System
Scale in the water circuit Descale as described in section “11.
Descaling”
At the end of descaling, the appliance
requests a further rinse
During the rinse cycle, the water tank has
not been lled to the MAX level
Repeat the rinse (see “11. Descaling”)
The appliance does not grind the coee There is foreign matter that cannot be
ground in the coee mill
Clean the burrs as described in section
“8.3 Cleaning the burr”,
making sure
you remove all the beans from the beans
container
(A2)
before extracting it. Before
putting the burr back, vacuum all residues
from the housing
The coee beans container (A1) is not in
the right position
The container is correctly inserted when
the arrow is lined up with the sym-
bol and you hear a click”.
33


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