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40 Solución de problemas
Un programa está diseñado para un sistema operativo Windows anterior
Aparece una pantalla azul
Otros problemas de software
EJECUTE EL ASISTENTE PARA COMPATIBILIDAD DE PROGRAMAS.
Este asistente configura un programa para que se ejecute en un entorno similar a un sistema operativo que
no sea Windows XP.
1
Haga clic en el botón
Inicio
, seleccione
Todos los programas
Accesorios
y haga clic en
Asistente para
compatibilidad de programas
.
2
En la pantalla de bienvenida, haga clic en
Siguiente
.
3
Siga las instrucciones que aparecen en la pantalla.
APAGUE EL ORDENADOR. Si el ordenador no responde cuando se pulsa una tecla del teclado o se mueve
el ratón, mantenga presionado el botón de encendido entre ocho y diez segundos hasta que el ordenador
se apague y, a continuación, reinicie el ordenador.
CONSULTE LA DOCUMENTACIÓN DEL SOFTWARE O PÓNGASE EN CONTACTO CON EL FABRICANTE
PARA OBTENER INFORMACIÓN SOBRE LA SOLUCIÓN DE PROBLEMAS.
Asegúrese de que el programa es compatible con el sistema operativo instalado en el ordenador.
Asegúrese de que el ordenador cumple los requisitos mínimos de hardware necesarios para ejecutar
el software. Consulte la documentación del software para obtener más información.
Compruebe si se ha instalado y configurado el programa correctamente.
Verifique que los controladores de dispositivo no entran en conflicto con el programa.
En caso necesario, desinstale y vuelva a instalar el programa.
REALICE INMEDIATAMENTE UNA COPIA DE SEGURIDAD DE LOS ARCHIVOS.
UTILICE UN PROGRAMA DE DETECCIÓN DE VIRUS PARA COMPROBAR EL DISCO DURO, LOS DISQUETES
O LOS CD.
GUARDE Y CIERRE LOS ARCHIVOS O PROGRAMAS ABIERTOS Y APAGUE EL ORDENADOR MEDIANTE
EL MENÚ INICIO.
40


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Dell Dimension C521 User Manual - English - 140 pages

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Dell Dimension C521 User Manual - French - 162 pages

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