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Solución de problemas 39
Bloqueos y problemas de software
PRECAUCIÓN: antes de iniciar cualquiera de los procedimientos descritos en esta sección,
siga las instrucciones de seguridad incluidas en la Guía de información del producto.
El ordenador no se enciende
El ordenador no responde
AVISO: si no puede completar el proceso de cierre del sistema operativo, es posible que se pierdan datos.
Un programa no responde
Un programa se bloquea repetidamente
NOTA: normalmente el software incluye instrucciones de instalación en la documentación o en un
disquete o CD.
COMPRUEBE LOS INDICADORES LUMINOSOS DE DIAGNÓSTICO. Consulte
“Indicadores luminosos
de alimentación y de diagnóstico” en la página 53
.
ASEGÚRESE DE QUE EL CABLE DE ALIMENTACIÓN ESTÁ FIRMEMENTE CONECTADO AL ORDENADOR
YALA TOMA ELÉCTRICA.
APAGUE EL ORDENADOR. Si el ordenador no responde cuando se pulsa una tecla del teclado o se mueve
el ratón, mantenga presionado el botón de encendido entre ocho y diez segundos hasta que el ordenador
se apague y, a continuación, reinicie el ordenador.
CIERRE EL PROGRAMA.
1
Pulse <Ctrl><Mayús><Esc> simultáneamente.
2
Haga clic en
Aplicaciones
.
3
Haga clic en el programa que no responde.
4
Haga clic en
Finalizar tarea
.
CONSULTE LA DOCUMENTACIÓN DEL SOFTWARE. En caso necesario, desinstale y vuelva a instalar
el programa.
39


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