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Datalogic ADC Limited Factory Warranty
Quick Reference Guide 19
Datalogic ADC Limited Factory Warranty
Warranty Coverage
Datalogic warranties this product against defects in workmanship and materials,
for a period of 3 years from the date of shipment, provided that the product is
operated under normal and proper conditions.
Datalogic ADC ("Datalogic") hardware products are warranted against defects in
material and workmanship under normal and proper use. The liability of
Datalogic under this warranty is limited to furnishing the labor and parts
necessary to remedy any defect covered by this warranty and restore the product
to its normal operating condition. Repair or replacement of product during the
warranty does not extend the original warranty term. Products are sold on the
basis of specifications applicable at the time of manufacture and Datalogic has no
obligation to modify or update products once sold.
If Datalogic determines that a product has defects in material or workmanship,
Datalogic shall, at its sole option repair or replace the product without additional
charge for parts and labor, or credit or refund the defective products duly returned
to Datalogic. To perform repairs, Datalogic may use new or reconditioned parts,
components, subassemblies or products that have been tested as meeting
applicable specifications for equivalent new material and products. Customer will
allow Datalogic to scrap all parts removed from the repaired product. The
warranty period shall extend from the date of shipment from Datalogic for the
duration published by Datalogic for the product at the time of purchase
(Warranty period). Datalogic warrants repaired hardware devices against defects
in workmanship and materials on the repaired assembly for a 90 day period
starting from the date of shipment of the repaired product from Datalogic or until
the expiration of the original warranty period, whichever is longer. Datalogic does
not guarantee, and it is not responsible for, the maintenance of, damage to, or loss
of configurations, data, and applications on the repaired units and at its sole
discretion can return the units in the "factory default" configuration or with any
software or firmware update available at the time of the repair (other than the
firmware or software installed during the manufacture of the product). Customer
accepts responsibility to maintain a back up copy of its software and data.
Warranty Claims Process
In order to obtain service under the Factory Warranty, Customer must notify
Datalogic of the claimed defect before the expiration of the applicable Warranty
period and obtain from Datalogic a return authorization number (RMA) for
return of the product to a designated Datalogic service center. If Datalogic
determines Customer's claim is valid, Datalogic will repair or replace product
without additional charge for parts and labor. Customer shall be responsible for
packaging and shipping the product to the designated Datalogic service center,
with shipping charges prepaid. Datalogic shall pay for the return of the product to
Customer if the shipment is to a location within the country in which the
Datalogic service center is located. Customer shall be responsible for paying all
shipping charges, duties, taxes, and any other charges for products returned to any
other locations. Failure to follow the applicable RMA policy, may result in a
processing fee. Customer shall be responsible for return shipment expenses for
21


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