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Troubleshooting
Quick Reference Guide 15
the battery is charged. See Battery Pack Charging and Maintenance on
page 11
.
the battery is properly installed. See Installing the Battery Pack on page 7.
the reader is linked to the desired Base Station. See the Quick Reference Guide (QRG) for
the Base Station.
the reader is within reasonable operating range of the Base Station, with no major obstruc-
tions between the radio units such as thick walls or heavy machinery. (At the time of this
writing, maximum reader-to-Base Station range is specified at 100 meters.) Your range may
vary depending on the environment the system is being used in.
the Base Station is powered-on. When the Base Station powers up, both LEDs briefly flash.
If both lights are bright and crisp, this is a good indication of adequate power input from
the AC Adapter.
the Base Station interface cable is securely attached to the host. Consult your technical sup-
port manager or refer to your host system manual to identify the proper cable connection
for the reader. If necessary, verify interface cable function by using a known-good interface
cable.
Troubleshooting the Reader
If the problem is specific to scanning, verify that...
The reader will automatically perform a set of self-tests whenever you turn it on. Obser ve
and note any special indications made by the reader (an unexpected pattern of flashes or
beeps) during power-up. If technical support is contacted regarding a problem, they may
request this information.
Does the reader power on? Does the illumination beam come on?
If no illumination beam, check that...
the battery has been adequately charged.
the battery is fully seated and its latch engaged.
the trigger works.
Is the reader having trouble reading your symbols?
If the reader isnt reading symbols well, check that the symbols...
arent smeared, rough, scratched, or exhibiting voids.
arent coated with frost or water droplets on the surface.
are enabled in the reader. See the Product Reference Guide (PRG) for more about con-
figuring the reader to read symbologies).
Is the barcode displayed but not entered?
The barcode is displayed on the host device correctly, but you still have to press a key to
enter it (the Enter/Return or Tab key, for example).
You need to program a suffix which enables the reader to output the barcode data plus the
key you need (such as a carriage return “CR”) to enter the data into your application. Refer
to the PRG for further information.
Does the reader read the barcode incorrectly?
If the reader reads a barcode, but the data is not displayed correctly on the host screen:
The reader may not be programmed for the appropriate terminal interface. For example,
you scan “12345” and the host displays “@es%.” Reprogram the reader with the correct
interface selection barcode. See the Product Reference Guide (PRG).
17


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