Manual Creda W120FW (page 15 of 16) (English)

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The cost of parts where required will be charged additional

to the fixed labour charge, but again this cost will have a

maximum level of which you will be advised by your Regional

Service Centre.The repair itself is fully guaranteed for 12

months.

CREDA CARE LEVEL 2: Annual fee payable all inclusive

cover provided.

You may prefer the peace of mind of an all-inclusive type of

cover: this is provided by our Creda Care Plus Scheme which,

for an annual fee covers the cost of any parts or labour. This

applies on appliances up to 10 years old.To join simply call

UK: 08709 088 088 or Republic of Ireland: 1850 302 200.

For your convenience this fee can be paid in installments by

Direct Debit. Payments can also be made by Credit Card (Visa,

MasterCard), Cheque and Debit Card.

CREDA CARE LEVEL 3: Creda Kitchen Cover

For an extra fee, you can also purchase Kitchen Cover for all

your Creda appliances provided they are under 10 years old.

To join simply call UK: 08709 088 088 or Republic of

Ireland: 1850 302 200 and register.

CREDA EASY ACCESS REPAIR SERVICE

One number - 08709 066 066 connects you

automatically to your U.K.Regional Service Centre to arrange

for your local engineers to call. Office opens

7 days a week, 364 days a year, Monday - Friday 8am - 8pm,

Saturday 8am - 6pm, Sunday 10am - 6pm.

For the Republic of Ireland call 1850 302 200, Monday -

Friday 8am - 5.30pm, Saturday 9.00am - 12.30pm.

This is the largest appliance manufacturer service team in

Europe.Trained specialists covering all our appliances (and

directly employed by us).

If contacted before 10am,we try to offer a service call the

same day where required or the next working day. (Monday

to Friday). On request, your service call can be the first or last

of the day with am or pm timings always available. We can

also cater to meet your specific needs ie. avoiding school

hours whenever we can.

A chargeable service is offered on the basis of payment on

completion to our service engineer, who will issue

a receipt.

Creda Service Engineers drive recognisable vans, wear

uniforms and carry identity cards.

Creda Service Engineers will only fit genuine Creda parts.

CREDA ANSWER CENTRE

Information and advice regarding specific appliance features

and pricing on any Creda appliance, before or after purchase.

From anywhere in the U.K., telephone

08701 54 64 74 from 8.45am - 5.30pm, Monday - Friday.

CREDA PARTS AND ACCESSORIES NATIONAL MAIL ORDER

HOTLINE

The Spare Parts Mail Order Hotline enables you to order parts

directly from the manufacturer over the phone. A wide range

of parts and accessories are available for your Creda

appliance.

Telephone: 08709 077 077 Fax: 08709 076 076

Republic of Ireland Parts Telephone: 01 842 6836

Monday - Friday 8.30am - 5.30pm,Saturday 8.30am - 12

noon.

Ring quoting your appliance model number and we will help

you get the right parts.National Warehouse comprehensively

stocked over 33,000 parts lines.Parts stocked for all

models.Parts carried for all appliances up to 10 years old, (15

on Creda Heating appliances). Optional

24 hour express courier service. (Additional charge).

CARE FOR THE DISABLED

We offer a range of accessories which enable our blind

arthritic or disabled customers to use most of our appliances.

Simply call 08709 077 077 and provide the model number

details.

All the above are offered as an extra benefit and do not affect

your statutory rights.

Creda Service Cover

THANK YOU FOR CHOOSING CREDA . . .

We appreciate you choosing this quality appliance from

Creda and are sure that it will give you many years of

excellent service.

Now that you’ve chosen Creda, not only have you bought a

first class appliance, you’ve also bought a commitment from

us to look after your appliance.We believe our Creda Care

Service is the best in the business and yet another good

reason you’ll be glad you chose Creda.

Every Creda appliance has been designed and manufactured

to the highest standards. However, in the event of any

problem developing, our trained professional engineers are

just a phone call away with one real objective - to satisfy you

by providing an efficient, effective and courteous service, at a

time convenient to you.

CREDA - your GUARANTEE . . .

The guarantee is subject to the provision(s) that the

appliance:

a) Has been used solely in accordance with the instruction

book.

b) Has been properly connected to a suitable electricity

supply voltage as stated on the rating plate attached to

the equipment.

c) Has not been subjected to misuse or accident or been

modified or repaired by any person other than an

authorised employee or agent of Creda.

d) Has been correctly installed.

e) Has been used solely for domestic purposes and is on

domestic premises.Your guarantee is only applicable in

the U.K. and the Republic of Ireland.

If you suspect a fault with your appliance, to avoid

unnecessary inconvenience and expense please ensure that

the checks detailed on ‘Something wrong with your

appliance” on page 11 have been carried out before

contacting the SERVICE NETWORK.

Should you require service our receptionist will require the

following information:

★ Your post code, name and address, type of appliance,

model number (found on the appliance rating plate or in

the handbook). Guarantee/Contract/Insurance Policy

Details. Date of Purchase, and where you purchased it

from.

EASY PAYMENT METHODS...

You can pay for any of our services offered either by Credit

Card (Visa, MasterCard), Cheque and Debit Card. Or in

installments by Direct Debit provided you include a Creda

Care Plus scheme.

CREDA CARE - HIGH QUALITY

AFTER-SALES SERVICE LEVELS

★ IN GUARANTEE (Year 1)

All appliances carry a FREE fully inclusive 12 months parts

and labour guarantee.

If service under your Year 1 Guarantee is required please have

available evidence of your date of purchase when the

engineer calls.

★ OUT OF GUARANTEE (Years 2-10)

Once an appliance is over 12 months old, and goes out of

guarantee, Creda offer you a very simple choice of service

levels:

CREDA CARE LEVEL 1: No advance fee payable, no

registration necessary.

Should a repair be needed in years 2-10,(i.e. over 12 months

old) your Creda Regional Service Centre will advise you of the

fixed labour charge we will make. Although this charge will

vary according to your location and the type of Creda

appliance you own, it is fixed regardless of the time taken

or the number of visits needed to complete the repair.

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Creda W120FW Manual

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