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Trouble-shooting guide
Calling the customer service is not always really
necessary. In some cases, you can remedy the
situation yourself. The following table may contain
some helpful tips
Important general safety guidelines:
Service or repair work on the electronic components
may only be performed by a qualified expert. Without
exception, prior to starting such repairs, the
appliance must be disconnected from the mains.
This may be accompanied by tripping the automatic
fuse or by removing the fuse or by removing the fuse
from the fuse box that controls your flat or
apartment.
Problem Possible cause Remedy
…if there is a general failure of Defective fuse. Check the fuse in the fuse box and
all electrical functions, i.e., the replace if required.
control lamps have suddenly
ceased to function?
…if a liquids or a mixture The appliance has not Level the appliance using the levelling
with a thin consistency are been placed or installed feet or check the installation.
distributed at a visibly uneven plumb and level.
thickness?
…if electronic control functions Energy pulses Reset the relevant functions.
fail? (e.g. lightning flash).
…if smoke is generated during Roasting temperature
roasting or grilling? is too high.
Grille or universal pan is Put grille into universal pan and insert
slid-in incorrectly. together at one slide-in level.
…if enamelled slide-in parts Normal occurrence due Not available
have matt, bright stains? to dripping meat juices.
…if the glass pane or window Normal occurrence due Switch on the oven for approx.
of the oven door become to existing temperature 5 minutes at 100 °C.
clouded? difference.
…if the oven shows increasing Normal occurrence, Briefly open the oven door occasionally
condensation water? e.g. in the case of cakes during baking or roasting, wipe up the
with very moist topping condensation water after operation.
(fruit) or roasts.
