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ZV2010 ZV2010
ENEN
TROUBLESHOOTING
If your humidifier does not work properly, check the following possible causes:
Problem Cause Remedy
The humidifier does not work. The power cord is not connected. Plug the power cord into the
socket.
The indicator is on, but no mist
is coming out of the appliance.
There is too much water in the
water tank.
Pour some water from the water
tank.
No mist
Water level in the water tank is
too low. Fill the water tank with water.
Water is leaking from the water
tank.
Check that the water tank is in the
correct position.
The temperature of the device is
too low.
Place the device at a room
temperature for half an hour before
use.
Deposit on the converter Clean the converter.
Weak mist output
Too much/too little water in the
water tank
Pour out water from the water
tank/add water to the water tank.
Deposit on the converter Clean the converter.
Water is too cold Use water with a room
temperature.
The water is not clean.
Clean the water tank and pour
fresh, distilled or demineralized
water into it.
White dust is formed on the
furniture.
Hard water can deposit a certain
amount of white powder on the
converter. The white powder
is decomposed by ultrasonic
vibrations and blows into the air
along with the mist. White powder
in the air settles on the furniture.
If the problem persists, use distilled
water. Do not forget to clean the
converter and the filter after ashort
use.
Water accumulates outside the
humidifier or the surrounding
area.
Saturation of moisture. Switch off the humidifier or set it to
a low mist level.
The device is not levelled and
accumulates water.
Unplug it and place it on a flat
surface. Aim the mist nozzle
away from objects. Place it on
awaterproof, flat surface at least
60cm from the floor.
The mist has an unusual odour.
The appliance is new.
Open the water tank and place
it for 12 hours in a dark and cool
place.
Water in the water tank is dirty or it
has been there for too long.
Clean the water tank and pour
fresh, distilled or demineralized
water into it.
The device generates unusual
noise
The noise in the water tank is
caused by a low water content. Fill the water tank.
The appliance is not placed on a flat
surface.
Move the appliance to a stable, flat
surface.
The water tank lid cannot be
opened
The lid has been tightened too
much.
Apply a small amount of liquid
soap to the seal to open.
SERVICE CENTRE
Extensive maintenance or repair, which requires access to internal parts of the product, has to be performed by
aqualified specialist or the service centre.
ENVIRONMENTAL CONCERNS
Packaging materials and old appliances should be recycled.
Packaging materials may be disposed of as sorted waste.
Dispose the plastic bags made of polyethylene (PE) of as sorted waste.
Recycling of the appliance at the end of its lifespan:
This appliance is labelled in accordance with European Directive 2012/19/EU concerning used
electrical and electronic appliances (waste electrical and electronic equipment - WEEE). The symbol
on the product or on its packaging indicates that this product may not be treated as household
waste. Instead it should be taken to the appropriate collection point for the recycling of electrical
and electronic equipment. By ensuring this product is disposed of correctly, you will help prevent
potential negative consequences for the environment and human health, which could otherwise
be caused by inappropriate waste handling of this product. The disposal of such material has to be
done according to the recycling regulations. For more detailed information about recycling of this
product, please contact your local council, your household waste disposal service or the shop where
you purchased the appliance.
The product meets all the necessary requirements of the EU directives applicable to the specific
product.
Changes in text, design, and technical specifications are subject to change without prior notice and we reserve the
right to change them.
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