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Troubleshooting
GB
Troubleshooting
Before sending the machine to the Customer Services, use the
following table to check whether you can rectify the fault yourself.
WARNING:
Before troubleshooting, turn the machine off and remove the
mains plug. Wait until the machine and accessories have cooled
down. Never use a defective machine.
Fault Possible cause Solution
The machine does
not turn on when the
mains switch is
operated
No power supply Put the mains plug in correctly, if necessary,
check the socket is working with another
machine.
Service door is open Close the service door (Fig. 1/6).
The brewing
process does not
start
Coffee dregs box not correctly
inserted
Insert the coffee dregs box correctly ZChapter ,
"Cleaning/emptying the coffee dregs box".
Water tank is empty Fill up the water tank >Page 41, "Filling the water
tank".
Machine is in steam mode Switch the machine back to normal mode >Page
44, "Foaming up milk".
Brew unit not inserted correctly Reinsert the brew unit correctly >Page 54,
"Cleaning the brew unit".
When grinding, the
grinding gear noise
gets louder
Coffee beans have been used up Fill up the coffee bean container >Page 41,
"Filling with coffee".
There is no
steam/hot water
coming from the
steam nozzle
Nozzle is blocked Clean the steam nozzle >Page 58, "Cleaning the
hot water/steam nozzle".
Very little or no
coffee comes out
Coffee outlet is blocked Clean the coffee outlet and the filter >Page 52,
"Cleaning and maintenance".
Water cycle is blocked by scaling Descale the machine >Page 50, "Descaling"
Grinding level for coffee is too fine Choose a coarser grinding level >Page 52,
"Setting the grinding level".
Brew unit not inserted correctly Reinsert the brew unit correctly >Page 54,
"Cleaning the brew unit".
The warm-up time is
longer
Machine is scaled Descale the machine >Page 50, "Descaling"
The coffee is not
frothy
Wrong coffee mixture Use another coffee mixture
Grinding level for coffee is too coarse Choose a finer grinding level >Page 52, "Setting
the grinding level".
The milk is not
foamed up or foams
up only a little
Milk is unsuitable Choose low-fat milk.
The brew unit is
stuck in the service
compartment
Starting position for the brew unit
does not agree with the starting
position of the drive shaft
Release the brew unit >Page 55, "Releasing the
brew unit".
59


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