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Troubleshooting
Before requesting service for this player, check the chart below for a possible cause of the
problem you are experiencing. Some simple checks or a adjustment on your part may
eliminate the problem and restore proper operation.
Symptom (Common) Remedy
No power. Insert the AC power plug securely into the power outlet.
The player is automatically set to
the standby mode.
The player is automatically set to the standby mode after approx. 30
minutes in the stop mode (auto power-off function). Turn the power on
again.
Play fails to start even when
PLAY is pressed.
Play starts but then stops
immediately.
Condensation has formed: wait about 1 to 2 hours to allow the player
to dry out.
This player cannot play a disc other than DVD, Video CD and CD.
The disc may be dirty and may require cleaning.
Ensure that the disc is installed with the label side up.
No picture.
Ensure that the equipment is connected properly.
Ensure that the input setting for the TV is "Video".
No sound.
Distorted sound.
Ensure that the equipment is connected properly.
Ensure that the input setting for the TV and stereo system are correct.
Adjust the master volume using the GUI screen for player information.
Picture is distorted during rapid
advance or rapid reverse.
The picture will be somewhat distorted at times: this is normal.
No rapid advance or rapid
reverse play.
Some discs may have sections which prohibit rapid advance.
(or rapid reverse.)
No operations can be performed
with the remote control unit.
Check the batteries are installed with the correct polarities
(+ and –).
The batteries are exhausted: replace them with new ones.
Point the remote control unit at the remote control sensor and
operate.
Operate the remote control unit at a distance of not more than 7 m
from the remote control sensor.
Remove the obstacles between the remote control unit and remote
control sensor.
No key operation (by the main
unit and/or the remote control
unit) is effective.
Press POWER to set the player to the standby mode and then back to
ON.
Alternatively, press POWER to set the player to the standby mode,
disconnect the power plug and then re-connect it. (The player may not
be operating properly due to lightning, static electricity or some other
external factor.)
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