Manual Carrefour Mobile (page 10 of 14) (English)

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Our General Conditions

In accordance with the Belgian legal provisions, we must provide you with our General Conditions of Sale

and Use. We have tried to make a simple and comprehensible version of these conditions. However, if you

encounter any difculties with these conditions, do not hesitate to contact our customer service :

Service clients Carrefour Mobile,

POSTBOX 100011, 1170 Brussels

email : info@carrefourmobile-contact.be / tel. : 0486 19 19 89

1. General - Denitions

The following meanings apply in these General Conditions:

• General Conditions: these General Conditions, the wording of which is attached to the user manual

supplied when the starter kit was purchased and can also be consulted on the following website:

www.carrefour.eu/mobile;

• CARREFOUR: société anonyme CARREFOUR BELGIUM, which has its registered ofce at 1140 Evere,

avenue des Olympiades 20, RPM n°0448.826.918, which markets the Carrefour Mobile Network Services;

• SIM card: the card which has to be inserted into a mobile telephone in order to enable it to access the

Carrefour Mobile Network Services. The card enables the Client to be identied on the Carrefour Mobile

Network;

• Client: the individual who uses the Carrefour Mobile Network Services;

• Contract: the contractual relationship between the Client and CARREFOUR relating to the use of the

Carrefour Mobile Network Services. The contract consists of the General Conditions and the tariffs

available on www.carrefour.eu/mobile ; the contract commences upon payment of the activation

charges; the contract may only be entered into with a private individual and not with business users of

any kind;

• Prepaid call credit: the unused part of the prepaid Pay-as-you-go card or Top-up;

• Prepaid Pay-as-you-go card: the prepaid amount which gives the Client the same amount of access to

the Carrefour Mobile Network Services via his SIM Card, without being invoiced;

• Top-up: renewal of the prepaid Pay-as-you-go credit in the form of a hidden top-up code (“scratch

card”) or in any other form introduced by Carrefour;

• Carrefour Mobile Network: the mobile telephony network marketed by CARREFOUR;

• Carrefour Mobile Network Services: the mobile phone service and additional services provided by CARREFOUR

via its mobile telephony network. These services may include both sound and data transmission;

• SMS: refers to the technical capability to send and receive brief written messages of no more than 160

characters via a GSM.

2. Connection and activation procedures

2.1. The Client can access the Carrefour Mobile Network Services by buying a starter kit consisting of a SIM

card and a pre-paid pay-as-you-go card.

2.2. Prepaid pay-as-you-go card

2.2.1. The prepaid pay-as-you-go card gives the Client direct access to the Carrefour Mobile Network

Services up to the prepaid amount. More detailed information on this subject can be obtained on the

website www.carrefour.eu/mobile.

2.2.2. The Client can make calls thanks to the mobile telephony number (GSM or MSDSIN number) given

to him until the prepaid pay-as-you-go card has been completely used up or the GSM number has been

permanently lost as a result of the application of article 3.2. of these Generals Conditions. The Client can

receive calls as long as CARREFOUR has not withdrawn the Client’s GSM number in accordance with article

3.2. of these General Conditions.

2.2.3. The call credit is valid for six months from the date of making the rst call or text message.

Any call credit not used during this six month period will be forfeited. The Client is not entitled to any

reimbursement of call credit, even in the event of application of article 3.2. of these General Conditions.

2.2.4. The Client accepts that his identity is not known to CARREFOUR therefore CARREFOUR will not

be obliged to send the Client inf

ormation of any kind based on these General Conditions. The Client may

request the General Conditions free of charge at any time by letter to POSTBOX 10011,1170 Brussels or by

email to info@carrefourmobile-contact.be or by consulting the site www.carrefour.eu/mobile.

2.3. Activation

The Client activates the SIM card provided by CARREFOUR by following the instructions

contained in the user manual provided with the SIM card and also available on the website

www.carrefour.eu/mobile

3. Services, obligations and liability of CARREFOUR

3.1. Roaming and international calls CARREFOUR offers the Client the possibility of making or receiving

calls from certain countries other than Belgium (“roaming”) or of making calls from Belgium to certain

foreign networks (international calls). The list of these countries and the prices charged for these roaming

services and international calls is available from CARREFOUR or on the website www.carrefour.eu/mobile

and is regularly updated based on agreements entered into by CARREFOUR with other operators for this

purpose.

3.2. Call number

3.2.1 A mobile telephone number (GSM number) shall be allocated to the Client. The Client does not have

the right to demand or retain a specic number unless the Client transfers his number from another mobile

telephony operator to the Carrefour Mobile Network, in which case he may retain the number allocated to

him originally by the said other operator.

3.2.2 The Client is not entitled to subsequently amend the GSM number allocated to him.

3.2.3 The Client accepts that the GSM number and/or prepaid credit shall be permanently lost if the Client

fails to comply with the conditions specically set out by CARREFOUR and made known to the Client via the

website www.carrefour.eu/mobile , text or other communication techniques. In particular, CARREFOUR

reserves the right to terminate the contract in the event of non-use of the GSM number for a period of

6 months after making/sending the last chargeable call or text message (use meaning to make a call or

send a text message). The Client is deemed to have accepted these specic conditions by virtue of having

purchased a starter kit or Top-up.

3.2.4 In the event of the contract being terminated pursuant to article 3.2.3 above, the Client shall be

informed by two text messages (the rst one month prior to the end of the contract and the second one

week prior to the end of the contract) of the possibility of retaining his GSM number as part of mobile

number portability (MNP), by taking the necessary steps within the deadline. If he fails to do this,

the Client shall lose his number permanently.

3.3. CARREFOUR’s obligations

3.3.1. CARREFOUR will do all it can to ensure the security and reliability of the Carrefour Mobile Network

and the proper operation of the Carrefour Mobile Network Services. The Client acknowledges that the

perfect operation of the Carrefour Mobile Network Services cannot be guaranteed because (I) the Carrefour

Mobile Network does not cover the whole of the territory and population of Belgium and (II) radio signals

can be obstructed by external factors such as buildings, vegetation or topography or by the type of mobile

phone used.

UserGuide0608CarrefourMobile.ind42 42 20/08/08 10:32:59

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