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Troubleshooting
Network Functions
Along with this list, refer also to the instruction manuals of the access point or other external devices you are
using.
The following settings were changed.
-The s ettings displayed on the screen were changed automatically due to a change in one of the [Recording/Media
Setup] settings. Check the settings before you continue recording.
- LUT options that were set to [PQ : BT.2020] or [HLG : BT.2020] will be reset to [Off] automatically when you activate
slow motion recording.
The memory card is not compatible with the current recording settings.
- The video configuration settings are set to record XF-HEVC clips with a resolution of 3840x2160 but the card selected
for recording does not have a UHS Speed Class rating of U3. Replace the card with one rated UHS Speed Class U3 or
set > [! Recording/Media Setup] > [Resolution/Color Sampling] to [1920x1080 YCC422 10 bit].
- Slow motion recording was activated but the card selected for recording does not have a UHS Speed Class rating of
U3. Replace the card with one rated UHS spe
ed class U3.
Too many photos. Disconnect the USB cable.
-Disconnect the USB cable. Try using a card reader or decrease the number of photos on the card to fewer than 2,500
(Windows) or 1,000 (macOS) and then restore the connection.
Unable to recover data
- Could not recover the selected clip. Save your clips (A 151) and delete the clips that could not be recovered
(A 140).
- The camcorder may not be able to recover clips when there is not enough space on the card. Delete some clips
(A 140) to free some space.
A User is already accessing the server. Try again later.
-This message appears on the screen of the connected device. Another device connected to the network is already
operating the camcorder. To use this device, first end the connection on the device accessing the camcorder and then
touch Retry.
Cannot log in to FTP server.
-C
heck the user name and password information in the FTP server settings (A 176).
Cannot transfer files to FTP server.
-Check that there is enough available space in the data storage device (hard disk, etc.) that contains the destination
folder on the FTP server.
FTP transfer error. File transfer was not completed.
- An error occurred while transferring files to the FTP server. Turn then camcorder and the FTP server off and then on
again and try again the FTP transfer.
IP address conflict
- Another device on the same network has the same IP address assigned to the camcorder. Change the IP address of
the conflicting device or the camcorder.
LAN cable not connected.
- You attempted to connect to a wired network but the Ethernet cable is not connected. Check that the Ethernet cable is
correctly connected to the camcorder’s
(Ethernet) terminal and to the LAN/Ethernet port on the network device.
Multiple access points detected. Try the operation again.
- There are multiple access points sending out a WPS signal at the same time. Try the operation again later or perform
setup using the [WPS: PIN Code] or [Search for Access Points] option (A 157).
Network functions malfunction.
-Theres a hardware problem with the camcorders network related circuitry. Try turning the camcorder off and then on
again. If the problem persists, consult a Canon Service Center.
No access points found
-The camcorder searched for active Wi-Fi networks (access points) in the area but none were found. Make sure the
access point is working correctly and try connecting again.
- The access point is operating in stealth mode. Deactivate the stealth function in the wireless router (access point)
settings.
- The camcorder may not be able to find the access point
if MAC address filtering is activated. Check the [Network 3/6]
status screen (A 201) and make sure to add the camcorder’s MAC address to the list of approved wireless devices in
the wireless router (access point) settings.
211


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