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Troubleshooting
33
Troubleshooting Printer Hardware
Cannot
install the
printer driver
(continued)
Computer cannot
detect a printer
port
Verify that the USB cable is connected to both your printer and your
computer, and that the connection is secure.
If this does not solve the problem, exit the installation procedure,
unplug the printer, restart the computer and reinstall the software.
The installer will prompt you when to plug the printer in.
Problem Possible Cause Try This
Paper jams
in the printer
Media jammed
during paper
feed
1. Gently pull the jammed paper out of the sheet feeder or the output
slot, whichever is easier.
If the paper tears and some is left in the printer, unplug the power
cord, open the front cover, and remove the pieces. Close the front
cover and plug the power cord back in. Your print job data will be
lost, and you will need to print the job again.
If you cannot reach or remove the torn paper, do not attempt to
disassemble the printer yourself. Contact the Customer
Care Center.
2. Reload paper into the paper rest, then press the RESUME/CANCEL
button on the printer.
Use a standard paper size whenever possible to prevent jams.
Printer is not
responding
Power cord not
securely
connected
Verify that the power cord is securely connected to the printer and
plugged into a working outlet.
Printer is not set
as default, is not
plugged in, or is
not ready
Verify that the Canon S200 printer is the default printer.
Verify that the printer is plugged in.
Printer/computer
incorrectly
connected
Ensure the printer is securely connected to the computer by
reconnecting the printer cable to the computer port.
Printer driver is
not selected
Verify that the S200 is the selected printer. See “Selecting the S200
Printer for Use” on page 2.
Problem Possible Cause Try This
S200 QS.book Page 33 Tuesday, September 18, 2001 9:02 AM
37


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