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Problems Receiving Faxes
Cannot Receive a Fax, Cannot Print a Fax
Machine Does Not Switch Automatically between Voice and Fax Calls
Quality of Received Fax is Poor
Cannot Receive a Color Fax
Errors Often Occur When You Receive a Fax
Cannot Receive a Fax, Cannot Print a Fax
Check 1: Is the power turned on?
You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
If you disconnected the power cord without turning off the power (one of the buttons on the
operation panel is lit), reconnecting it turns on the power automatically.
If you disconnected the power cord after pressing the ON button to turn off the power (no buttons
on the operation panel are lit), reconnect it, then press the ON button to turn on the power.
If the power was turned off due to power failure, etc., the power is automatically turned on when
the power failure is resolved.
Important
Confirm that all lamps on the operation panel are off before unplugging the power cord, then
unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory
are deleted.
For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord.
Note
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the
power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT)
will be printed after turning the machine on.
For details, see Summary of Reports and Lists.
Check 2: Is the machine's memory full?
Print the received faxes stored in the machine's memory or save them on the USB flash drive, delete
them from the machine's memory, and have the sender resend the faxes.
Document Stored in Machine's Memory
Check 3: Does an error occur during reception?
Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check
the cause.
A Message for Faxing Is Displayed on the LCD
Print ACTIVITY REPORT and check for an error.
Summary of Reports and Lists
Check 4: Is the telephone line cable connected to the external device jack?
Reconnect it to the telephone line jack.
Basic Connection
Check 5: Is a different size of paper from that specified by Page size loaded?
If a different size of paper from that specified by Page size is loaded for printing faxes, the received
faxes will not be printed and will be stored in the machine's memory (Memory Reception). Load the
same size of paper as that specified by Page size, then press the OK button on the machine.
Check 6: Is paper loaded?
If paper is not loaded, received faxes will be stored in the machine's memory without being printed
(Memory Reception). Load paper, then press the OK button.
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Others manual(s) of Canon PIXMA MX924

Canon PIXMA MX924 User Manual - English - 116 pages

Canon PIXMA MX924 User Manual - English - 198 pages

Canon PIXMA MX924 User Manual - English - 193 pages

Canon PIXMA MX924 Installation Guide - English - 261 pages

Canon PIXMA MX924 Quick start guide - English - 4 pages

Canon PIXMA MX924 Additional guide - German - 276 pages

Canon PIXMA MX924 User Manual - German - 125 pages

Canon PIXMA MX924 User Manual - German - 209 pages

Canon PIXMA MX924 User Manual - German - 203 pages

Canon PIXMA MX924 Quick start guide - German - 4 pages

Canon PIXMA MX924 Installation Guide - German - 30 pages

Canon PIXMA MX924 Additional guide - Dutch - 274 pages

Canon PIXMA MX924 Installation Guide - Dutch - 267 pages

Canon PIXMA MX924 User Manual - Dutch - 124 pages

Canon PIXMA MX924 User Manual - Dutch - 208 pages

Canon PIXMA MX924 User Manual - Dutch - 200 pages

Canon PIXMA MX924 Quick start guide - Dutch, French, Italian, Spanish - 4 pages


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