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1.
Log on as a user account with administrator privilege.
2.
Click Control Panel, then Printer under Hardware and Sound.
In Windows XP, click Control Panel, Printers and Other Hardware, then Printers and
Faxes.
In Windows 2000, click Control Panel then Printers.
3.
Right-click the Canon XXX icon, then select Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named USBnnn (where "n" is a number) with Canon XXX appearing
in the Printer column is selected for Print to the following port(s).
If the port setting is not correct, reinstall the printer driver or change the port setting
according to the interface you are using.
Note
When the printer is used over LAN, the port name of the printer is displayed as
"CNBJNP_xxxxxxxxxx".
* "xxxxxxxxxx" is the character string generated from the MAC address or a character string
specified by the user when setting up the printer.
Check 3: Make sure that the printer is connected to your computer properly.
When the printer is connected to your computer with a USB cable, make sure that the USB
cable is securely plugged in to the printer and the computer, then check the followings:
If you are using a relay device such as a USB hub, disconnect it, connect the printer
directly to the computer, and try printing again. If printing starts normally, there is a
problem with the relay device. Consult the reseller of the relay device for details.
There could also be a problem with the USB cable. Replace the USB cable and try
printing again.
When you use the printer over LAN, make sure that the printer is connected to the network with
a LAN cable or is set up correctly. For details, refer to your setup manual.
Check 4: Make sure that the printer driver is installed correctly.
Uninstall the printer driver following the procedure described in Deleting the Unnecessary
Printer Driver
, insert the
Setup CD-ROM
into the computer's disc drive and perform Custom
Install on the
Setup CD-ROM
and select IJ Printer Driver to install again.
Check 5: When the printer is connected to your computer with a USB cable,
check the status of the device on your computer.
Follow the procedure below to check the status of the device.
1.
Click Control Panel, Hardware and Sound, then Device Manager.
If the User Account Control screen is displayed, follow the on-screen instructions.
In Windows XP, click Control Panel, Performance and Maintenance, System, then click
Device Manager on the Hardware sheet.
In Windows 2000, click Control Panel, System, then Device Manager on the Hardware
sheet.
2.
Double-click Universal Serial Bus controllers then USB Printing Support.
If USB Printing Support is not displayed, make sure that the printer is correctly connected
to the computer.
Check 3: Make sure that the printer is connected to your computer properly.
3.
Click the General tab and make sure that there is no indication of a problem with the
device.
If a device error is displayed, refer to Windows help to resolve the error.
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