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Troubleshooting
78
Writing Error/
Output Error/
Communication
Error
Printer port error Verify the printer port status.
When using the USB interface
1. Click S
S
tart, right-click M
M
y Computer and select P
P
roperties.
When using versions of Windows other than Windows XP, right-click M
M
y
Computer on the desktop and select P
P
roperties.
2. Click the H
H
ardware tab and click D
D
evice Manager. Double-click U
U
niversal
Serial Bus controllers, and U
U
SB Printing Support.
When using Windows Me, or Windows 98, click the D
D
evice Manager tab.
Double-click U
U
niversal Serial Bus controllers, and double-click the name of
your printer.
3. Check whether the G
G
eneral tab shows any unusual condition.
When using the parallel interface (iP4000 only)
1. Click S
S
tart, right-click M
M
y Computer and select P
P
roperties.
When using versions of Windows other than Windows XP, right-click M
M
y
Computer on the desktop and select P
P
roperties.
2. Click the H
H
ardware tab and click D
D
evice Manager.
When using Windows Me, Windows 98, or Windows 95, click the D
D
evice
Manager tab.
3. Double-click P
P
orts (COM & LPT), and P
P
rinter Port (LPT1).
4. Check whether the G
G
eneral tab shows any unusual condition.
5. Click the R
R
esources tab and check C
C
onflicting device list.
The conflicting devices may cause errors. Refer to the manuals of devices
and delete the unnecessary conflicting devices.
Cannot print with
Automatic Duplex
Printing
Size of loaded
paper is incorrect
Ensure that the size of loaded paper is suitable for A
A
utomatic Duplex Printing.
Incorrect paper size
is selected
Check the P
P
aper Size setting from within your application to ensure that it
matches the size of the paper loaded.
Check P
P
aper Size on the P
P
age Setup tab in the P
P
rinter Properties dialog box
(Windows) or the P
P
age Setup dialog box (Macintosh) to ensure that it matches
the size of the paper loaded.
For the paper size compatible with A
A
utomatic Duplex Printing, refer to
“Automatically Printing on Both Sides of the Page” on the
User’s Guide
.
To print on both sides of the page manually, follow the procedure
below.
On the P
P
age Setup tab, clear the A
A
utomatic check box. Then try printing again.
In Windows NT 4.0, you cannot switch to manual duplex printing.
When using Mac OS 9.x, click O
O
ptions in the P
P
rint dialog box, and then clear the
Automatic check box. Then try printing again. Mac OS X does not support the
manual duplex printing.
Problem Possible Cause Try This
82


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