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Troubleshooting
116
appears in red on the screen.
- The camcorder cannot communicate with the battery pack attached so the remaining battery
time cannot be displayed.
6/7 appears in red on the screen.
- The SD card is full. Delete some recordings (A93) to free some space or replace the card.
/ appears in red on the screen.
- A card error occurred. Turn off the camcorder. Remove and reinsert the SD card. Initialize the
SD card (A29) if the display does not change back to normal.
Even after stopping recording, the ACCESS indicator stays illuminated in red.
- The clip is being recorded on the card. This is not a malfunction.
The red POWER/CHG indicator flashes rapidly (one flash at 0.5-second intervals).
- The temperature of the battery pack is outside its operating range (approximately 5 – 35 °C).
Remove the battery pack, warm it or let it cool down, as necessary, and try charging it again.
- Charge the battery pack in temperatures between approximately 5 °C and 35 °C.
- The battery pack is damaged. Use a different battery pack.
- Charging has stopped because the USB power adapter or the battery pack is faulty. Consult a
Canon Service Center.
7 flashes on the screen.
- You connected the optional GP-E2 GPS Receiver to the camcorder in mode. Disconnect
the receiver and connect it again after setting the camcorder to mode.
Picture and Sound
The screen appears too dark.
- Adjust the brightness with the [Display Setup] > [LCD Brightness] or [LCD Backlight] setting.
Screen displays turn on and off repeatedly.
- The battery pack is depleted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Abnormal characters appear on the screen and the camcorder does not operate properly.
- Disconnect the power source and reconnect it after a short time.
Video noise appears on screen.
- Keep a distance between the camcorder and devices that emit strong electromagnetic fields
such as near powerful magnets and motors, MRI machines or high-voltage power lines.
Horizontal bands appear on the screen.
- This is a phenomenon typical of CMOS image sensors when recording under some types of
fluorescent, mercury or sodium lamps. This is not a malfunction. You may be able to reduce the
symptoms by setting [Camera Setup] > [Flicker Reduction] to [Automatic] or by setting the
shutter speed to a value matching the frequency of the local electrical system (1/100 for 50 Hz
systems, 1/60 for 60 Hz systems).
Viewfinder picture is blurred.
- Adjust the viewfinder with the dioptric adjustment lever (A18).
No picture appears on the viewfinder.
- Close the LCD panel and then pull out the viewfinder to activate it.
Audio cannot be recorded.
- The audio recording level is not set correctly (A65).
116


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