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Useful tips
Here are some useful tips for scanning documents.
Where are scanned images saved? Can the save desti-
nation be changed?
Images are saved to the following locations, according to program
settings. All destination locations can be changed to other folders.
CaptureOnTouch
Both Standard Scanning and Scanning Shortcut save the output
to the destination set in the [Select output] panel.
How are the scan settings configured?
CaptureOnTouch
By clicking the Edit button ([ ]) in the [Select document]
panel, you can edit the scan settings when the [Select
document edit screen] opens.
How do I save multiple pages in one file, or save one file
per page?
When scanned images are saved in BMP or JPEG format, each
image is always saved in a separate file.
When scanned images are saved in PDF or TIFF format, you can
specify multi- or single-page files. See also Q8 in "Common
Problems and Solutions" on p.70.
Can I copy or back up scanner setting configurations?
CaptureOnTouch
The setting configurations can be backed up and restored using
[Backup/Restore] on the [Basic settings] tab on the
[Environmental settings] dialog box.
What rules apply to scanned image file names?
CaptureOnTouch
For both Standard Scanning and Scanning Shortcut, the file
names of scanned images are set based on the settings in the
[Select output] panel. This screen opens when you click the Edit
button ([ ]) in the [Select document] panel.
Q11 Cannot save scanned file.
A11 The maximum size that can be saved as a file is 2 GB.
A multiple-page scan cannot be saved when it reaches the
file size of 2 GB. Change the save settings if an error
message is displayed.
Q12 If scanning is too slow
A12 1 Close other running programs, if any.
2 Scanning can be slowed down by memory shortage
caused by memory-resident applications such as anti-
virus programs. Close such memory-resident programs
if necessary to free up memory space.
3 When insufficient hard disk space is available, the scan-
ner may be unable to create the necessary temporary
files for scanned data. Delete unneeded data on the
hard disk to free up more space.
4 Scanning is slow if the computer's USB port is not Hi-
Speed USB 2.0 compliant.
5 If using a common USB cable that is not Hi-Speed USB
2.0 compliant, replace the cable with the supplied com-
pliant cable.
6 When the scanner is connected to the computer via a
USB hub that is not Hi-Speed USB 2.0 compliant,
remove the hub and connect the scanner directly to the
computer.
Q13 Scanned image files cannot be opened in an application
A13 1 Scanned images saved as multi-page TIFF files can be
opened only by programs that support this file format.
2 Some applications cannot open compressed TIFF files,
even if it does not contain multiple pages. This issue can
occur with programs that are not compatible with TIFF
files of CaptureOnTouch. In this case, select "None" as
the image file compression format before scanning.
Q14 Cannot select [2400dpi].
A14 If you are setting [Long Document Mode], you cannot select
[2400dpi].
Confirm the [Long Document Mode] setting.
->Setting the Long Document Mode
72


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